+ Post New Thread
Results 1 to 7 of 7
Hardware Thread, WD External Drive with Smartware / unlock.exe in Technical; Hello all, I'm new here & its my first post! As such ill apologies now if i make any massive ...
  1. #1

    Join Date
    Jun 2013
    Location
    Leeds
    Posts
    24
    Thank Post
    9
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Smile WD External Drive with Smartware / unlock.exe

    Hello all, I'm new here & its my first post! As such ill apologies now if i make any massive gaffs in etiquette. I'm pretty new in this job role also hence why today I thought Id turn to Edugeeks collective minds for some guidance.

    We have a new deputy head in school who wants to use her external hard drive, its a WD 1TB connected via USB. No problem with us there but when she attempts to use the drive it is protected by this Smartware software from WD. In 'My computer' you can see a UDF partition which contains unlock.exe. Presumably running this will show the actual data partition and allow transfers to continue. The issue is that trying to run unlock.exe presents an error stating it cannot run and must close...

    I've yet to go back and try an admin account (office busy) to see if its just permission issue but even if it is we don't want to be dishing out admin rights to staff just to access external drives. Has anyone had any experience with this software? Is it possible to somehow allow her to run that one file elevated? I was thinking maybe there will be a way to disable the smartware and just use it like a regular drive...thinking aloud...in text...

    I appreciate this post is a little preemptive as its not a complete problem yet but i thought id jump the gun in case anyone had any insights/tips/prior experience to help speed me along

    Many thanks for reading.

  2. #2

    Join Date
    Jan 2012
    Location
    London
    Posts
    30
    Thank Post
    0
    Thanked 8 Times in 6 Posts
    Rep Power
    7
    Sounds like you have an encrypted hard drive, I would try a different computer, some of these programs run on flash or java, might be worth updating these, I would personally keep the encryption but if you can't resolve format the hard drive to remove the encrpytion.

  3. Thanks to ICTonto from:

    Smellbow (11th June 2013)

  4. #3

    Join Date
    Jun 2013
    Location
    Leeds
    Posts
    24
    Thank Post
    9
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Yes it seems so, She needs the data on the drive so im going to have another play with it and find her an alternative method if it does turn out to be an admin thing. Thanks for the response.

  5. #4

    Steve21's Avatar
    Join Date
    Feb 2011
    Location
    Swindon
    Posts
    2,824
    Thank Post
    372
    Thanked 544 Times in 507 Posts
    Rep Power
    184
    We have a few schools using encrypted drives, you can just add the exe that needs to run to the allowed list of executables (based on your software restriction/applocker etc) settings.

    Then there's no need to give out admin rights.

    Steve

  6. Thanks to Steve21 from:

    Smellbow (11th June 2013)

  7. #5
    MordyT's Avatar
    Join Date
    Sep 2012
    Location
    In a computer
    Posts
    506
    Thank Post
    44
    Thanked 75 Times in 70 Posts
    Rep Power
    22
    I have this exact same drive (same program and all) and it runs on 7 and 8 without admin rights.

  8. Thanks to MordyT from:

    Smellbow (12th June 2013)

  9. #6

    Join Date
    Jun 2013
    Location
    Leeds
    Posts
    24
    Thank Post
    9
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Ah, thanks Mordy, Im going to take another look then and see if I cant suss it out

  10. #7

    Join Date
    Jun 2013
    Location
    Leeds
    Posts
    24
    Thank Post
    9
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Just a closing follow up, it would only open on an admin account oddly enough. Just copied the data onto a new school external drive without password software on it. Just a drag and drop affair and everyone is happy. We don't enforce password protection/encryption on drives and she was happy to switch as the drive came from a previous school.

    Thank you to all who read, hopefully ill get to pick your brains on more complex matters in the future



SHARE:
+ Post New Thread

Similar Threads

  1. Ntbackup with 1TB external drive
    By stopa003 in forum Windows
    Replies: 12
    Last Post: 28th August 2008, 05:54 AM
  2. Replies: 7
    Last Post: 8th July 2007, 10:40 PM
  3. 400GB External Drive for £90 at Maplin
    By ITWombat in forum Hardware
    Replies: 14
    Last Post: 29th January 2007, 01:30 PM
  4. Mapped Network Drive with Redirected Folders
    By SpuffMonkey in forum How do you do....it?
    Replies: 5
    Last Post: 2nd November 2006, 06:23 PM
  5. Internal/External Email with ISA and Exchange 2000
    By Ueline in forum Wireless Networks
    Replies: 5
    Last Post: 7th December 2005, 12:00 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •