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Hardware Thread, Streaky HP CP3525n prints less popular than bacon in Technical; Our CP3525n has caused no problems for the few years we have had it, but now it has started putting ...
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    Streaky HP CP3525n prints less popular than bacon

    Our CP3525n has caused no problems for the few years we have had it, but now it has started putting a black streak in a consistent position - see attached example.

    I have run several cleaning sheets to no effect. I tried doing a print out with each of the print cartridges out in turn, all with the same results.

    I am assuming something needs cleaning or replacing, but does any one have any suggestions how I work out what? Has anyone had a similar issue with a similar printer?
    Attached Files Attached Files

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    plexer's Avatar
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    Have you done the test pages from the printer itself?

    Ben

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    It is either an image drum or fuser. Usually the image drum and could have a scratch or mark running round it form a jam or careless handling. It could also just be a smear from toner round it. If it is scratched then it would need replacing. This can also appear if you use compatibles.

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    Jollity (18th May 2013)

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    Quote Originally Posted by plexer View Post
    Have you done the test pages from the printer itself?
    I did print my test pages directly from the printer. I have not been through the whole suite of self-diagnostics yet as they seem to take rather a long time to run. Suggestions welcome on which is most likely to be useful.

    Quote Originally Posted by bclarke View Post
    It is either an image drum or fuser. Usually the image drum and could have a scratch or mark running round it form a jam or careless handling. It could also just be a smear from toner round it. If it is scratched then it would need replacing. This can also appear if you use compatibles.
    That is useful. No compatibles used. Is there a test I can do to tell whether it is the drum or fuser? Or is the best thing to get the image drum out and have a look?

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    I think the easiest thing is to take a look, you will see scratches or marks. Do you have another of the printers, it is useful to swap between printers too to see if the problem resolves or moves with a particular part.

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    Jollity (18th May 2013)

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    Yes we do have another one, and it is working fine, so swapping parts may be possible. I will have a look at the image drum. Thanks!

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