Smarboard Gallery failure to install

[MrsGrinch]

HI. I'm a tech/TA in a couple primary schools in North Essex. I've found edugeeks wildly useful over the last year and now I'm well and truly stuck.

I know that Smartboard owners have found it tricky to get the gallery to install on 9.5 and up. We're getting a stranger than average error, though. On the newer whiteboard it goes in just fine. On the two-year-old boards, though (which have a brand new pc attached) we get "Failed to read the current state of the gallery" every time. We've stripped it all off and started again, run it without the network or board attached, and made sure we had windows installer 3.1 on. We've downloaded the gallery separately, emptied the cd onto the desktop and sacrificed a goat on the keyboard. We had a support call logged with RM (These are all on CC3 network) but there is nothing in the knowledgebase there or on Smarttech forums.

Has anyone else even seen this?

Michele

[meastaugh1]

Haven't had this error, but do your users use the computers offline (away from the network)? If not, you could install the gallery on the server, then just redirect all the clients to the server location with a change in the registry:

[HKEY_LOCAL_MACHINE\SOFTWARE\SMART Technologies Inc.\Gallery\TeamContent\gallery.smarttech.com]
"ImsManifestXml"="\\\\server\\share\\SMART 9.5 Gallery\\imsmanifest.xml"

[MrsGrinch]

That's an excellent idea - these are classroom tabletop computers, and must not be away from their tasks of accumulating dust, tupperware and cuddly toys. They're permanently on the network, too. That way we can add to the galleries and only do it once.

Many thanks! My colleague in TA/IT is on here too and I'm sure she'll see this.

[contink]

Tried that registry key and it may not be working with 9.7...

Came up with this which pops the resources for educators gallery into notebook.

On Error Resume Next

Dim WshShell
Set WshShell = CreateObject("WScript.Shell")


' WORKS 9.7
key2 =  "HKEY_CURRENT_USER\SOFTWARE\SMART Technologies Inc.\Gallery\DefaultManifest"
val2 = 	"\\server\share\Smartboard\imsmanifest.xml"
WshShell.RegWrite key2, val2

Just running that as a login script... seems to do the trick

[Andie]

There is a SMARTtech knowledge base article that tells you how to redirect your SMARTboard software to a shared Gallery on your network. I haven't tried it as our SMARTboard laptops are not on the network at the moment, but it would be worth a try rather than editing the registry. The link is below:

http://www2.smarttech.com/kbdoc/96765

[contink]

Originally Posted by Andie

There is a SMARTtech knowledge base article that tells you how to redirect your SMARTboard software to a shared Gallery on your network. I haven't tried it as our SMARTboard laptops are not on the network at the moment, but it would be worth a try rather than editing the registry. The link is below:

http://www2.smarttech.com/kbdoc/96765

Yeah tried that and it was a complete and utter waste of time.. You need to set it for each individual user and required cmd line access... me' thinks not.

Registry changes was the simplest thing ever in comparison.

[Andie]

Originally Posted by contink

Yeah tried that and it was a complete and utter waste of time.. You need to set it for each individual user and required cmd line access... me' thinks not.

Registry changes was the simplest thing ever in comparison.

Thanks. At least I know not to bother with that when we put the laptops on the network!!

[TimJing]

HOw are you initiating the installation of the SB software and the Gallery files? Do you have the MSI logs i the event view of what happens when the Essentials for Educators is installed?

And if you have no SB connected, and open the Smart Notebook, are all the galleries listed as available?

[danielson81]

We use the an MSI for smartboard 9.5, we copied it from a temp directory it created when installed normally and it works fine.

Our gallery is on a network share, we added this startup script to the same GPO:

Dim WSHShell, RegLocate, RegLocate1
Set WSHShell = WScript.CreateObject("WScript.Shell")
On Error Resume Next
RegLocate = "HKEY_LOCAL_MACHINE\SOFTWARE\SMART Technologies Inc.\Gallery\TeamContent\gallery.smarttech.com\Ims ManifestXml"


WSHShell.RegWrite RegLocate,"w:\smartgallery\imsmanifest.xml","REG_S Z"

' Change w:\smartgallery to the path you have installed the gallery

WScript.Quit ' Tells the script to stop and exit.

[sidewinder]

Thanks so much for this, I was losing my patience with the SMART way, it was so needlessly overcomplicated. The reg file seems to work a treat, thanks