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Hardware Thread, Hp Gen8 DL380e randomly turning off in Technical; We've got a HP Gen8 DL380e, 25 USFF version at school which we use as our storage device. Today, suddenly, ...
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    localzuk's Avatar
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    Hp Gen8 DL380e randomly turning off

    We've got a HP Gen8 DL380e, 25 USFF version at school which we use as our storage device. Today, suddenly, it decided to start resetting itself - just cuts off and starts up.

    I've gone through and updated firmware, BIOS, drivers, Windows etc... But it still happens.

    I've also looked in the HP diagnostics stuff and nothing is appearing in there as faulty either.

    Anyone got any ideas what it could be? My first thought would be the CPU - as its the only part I can think of which isn't in some way redundant - it only has a single CPU, but everything else is doubled (2 NICs, multiple RAM modules in multiple channels, 2 CPUs, multiple SAS controllers etc...).

    I'm going to be doing a repair on the Windows install tomorrow morning to see if it makes any difference but it is most likely that it'll be a 'call HP' job. But usually when I call them, I have something which can tell me what's wrong with it - hence the question.

    Anyone got any thoughts?

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    Had this with a G7 before ended up being a new motherboard and raid controller replaced by HP.. they could never actually tell me what was actually wrong tho

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    localzuk's Avatar
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    This particular unit has already had a new 25 bay module and replacement SAS cables... Not been a great unit. The other 2 DL380p's we have seem ok so far though!

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    FN-GM's Avatar
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    Sounds odd, but try disconnecting the monitor. We had a 380 do very similar to this. Turned out to be a dodgy VGA port on the MB.

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    localzuk's Avatar
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    Was crashing without the monitor plugged in (we don't have them hooked up to monitor etc... normally), and with it plugged in.

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    Have you thought about overheating, could be dust in the cooling fins

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    FN-GM's Avatar
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    Quote Originally Posted by localzuk View Post
    Was crashing without the monitor plugged in (we don't have them hooked up to monitor etc... normally), and with it plugged in.
    Ah worth a try. We have ours plugged into a KVM.

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    localzuk's Avatar
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    Quote Originally Posted by Lftek55 View Post
    Have you thought about overheating, could be dust in the cooling fins
    Room is at 23 degrees, on boot, the server reports ambient temp as 9 degrees. Plus the HP diag stuff should be telling me about it if that was happening.

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    john's Avatar
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    Has it got the right sized PSUs in it for the load on them? I have seen that before that they don't warn they just reset

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    localzuk's Avatar
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    Yeah. Its got 2 750W units.

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    localzuk's Avatar
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    Hmm... Might have more of a look, as they do 1200W ones too.

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    localzuk's Avatar
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    Just checked, and if all the drives were hard disks, we'd be needing 415W at 100% utilisation, but we have 16x SSDs so the consumption would be lower still, so the 750Ws are well specced.

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    localzuk's Avatar
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    Well, the server has now been stable for 26 hours. I spent 6 hours updating firmware and drivers, running diagnostics, reseating every cable etc...

    It stopped resetting once I did a firmware update for the SAS backplane, of all things.

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    localzuk's Avatar
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    I spoke too soon. It has reset itself a couple of times overnight now. So, I've reported it to HP.

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    FN-GM's Avatar
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    Quote Originally Posted by localzuk View Post
    I spoke too soon. It has reset itself a couple of times overnight now. So, I've reported it to HP.
    How did that go?

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