Hardware Thread, PCs Crashing - Drivers? in Technical; One model of computers has recently taken to giving a BSOD when you try an play a video or PowerPoint ...
7th February 2013, 05:11 PM #1
PCs Crashing - Drivers?
One model of computers has recently taken to giving a BSOD when you try an play a video or PowerPoint full-screen; after restarting, everything is fine. The fact that this happens when something goes full-screen has me thinking graphics drivers (although the fact it works after the reboot is odd), but I can't update them as Intel's site says that these boards (Intel 82915G/GV/910GL Express) are not compatible with Windows 7. Now, obviously that isn't entirely true because we've been running them on Windows 7 for the last 18 months.
Any ideas either how to update these drivers or for something else to check instead?
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7th February 2013, 05:30 PM #2
First thing i always check for when BSOD starts occurring is faulty RAM. Is it only that one PC thats doing it?
7th February 2013, 05:32 PM #3
No Windows 7 Drivers are available from the Intel Site.
I'd suggest trying to install the latest XP drivers on one of the blue-screening PCs, using compatibility mode to help force the drivers through.
Last edited by VeryPC_Tom_M; 7th February 2013 at 05:38 PM.
Reason: Driver link :)
8th February 2013, 09:47 AM #4
Ordinarily I would agree with you, however (at least) 3 computers have started doing it, all the same model and all at the same time.
Originally Posted by detjo
8th February 2013, 09:49 AM #5
How do I do that?
Originally Posted by VeryPC_Tom_M
8th February 2013, 09:58 AM #6
Right click on the installer, and go to Properties
Under the Compatibility tab, select "Run this program in compatibility mode for: Windows XP SP3".
I'd also look at running the installer with Admin Privileges.
8th February 2013, 10:11 AM #7
Could it be an issue with the embbedded video? Can you run the video outside powerpoint, say via VLC at full screen with no issue?
8th February 2013, 10:17 AM #8
Could also try installing a codec pack...
8th February 2013, 10:19 AM #9
If they're old machines it could just be Windows 7 overwhelming the on-board graphics? Something sorta-similar happens for us with some Core2Duo HP's, think they're Q33 chipset - any sufficiently complicated webpage (e.g. ePortal) crashes the display driver. We've been installed dGPUs to solve it, might be worth a test.
8th February 2013, 10:19 AM #10
This happens on all videos whether in VLC, Win Media Player or online, plus all PowerPoint presentations (even ones which are just text), so it is system-related not file-related. Sometimes it even does it as you log in and the screen resolution changes.
Originally Posted by andyturpie
20th March 2013, 04:25 PM #11
I've just downloaded the drivers from HP's website rather than Intel, and I can install those. Why didn't I think to try that sooner?!
13th June 2013, 04:17 PM #12
Sorry to resurrect an old thread, but just wondered if you had found a solution?
Also @sonofsanta ... what is dGPUs?
13th June 2013, 04:22 PM #13
Discrete graphics cards, as opposed to iGPUs - Integrated graphics cards.
Originally Posted by tomgrindle
In other words, we installed a load of cheap AMD 5450s (Sapphire ones are good, come with the low profile bracket) and it made everything good again.
13th June 2013, 04:24 PM #14
One of those days ... I did think that was what it might have been, looks like that might be what I will be doing :/
Originally Posted by sonofsanta
13th June 2013, 04:26 PM #15
As I said above, I downloaded the drivers from HP not Intel, and those installed and worked.
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