Sharp Photocopier Issues

[oalcock]

Hello,

Our print room leases a Sharp Photocopier. There are two machines in there for the two print room staff, one of the machine works fine printing to the copier, the other person's printer keeps saying 'printer offline'. The driver is the same, the ip address is correct, everything is the same - just one works and the other works for about 10 prints - then says 'offline'. I have powered the copier off half a dozen times, and I have stoped and started print spooler. Other printer options are working fine.

Does anybody have any suggestions on what could be causing this? This particular machine is running on Windows XP :-(

Ollie.

[FN-GM]

Is the network connection dropping. If you keep on pinging and recreate the problem do the pings stop?

[oalcock]

Network connection to the printer is rock solid. I am really hitting a brick wall with this now!

[gds64]

The workstation may not be updating the device status correctly. Check the snmp setting for the printer TCPIP port on the XP client - disable "SNMP status enabled" if neccessary.

[oalcock]

Many Thanks, we don't use SNMP on this printer but thanks anyway! Any other suggestions would be most appreciated.

[Oaktech]

is it printing direct to the IP of the printer or through a windows print server?

I had huge problems with a sharp colour copier not working on a windows 2003 r2 print server, in the end this was only fixed when we moved to a 2008 r2 print server/DC and windows 7. The leasing Co. gave up after a couple of hours.

[oalcock]

No, it's printing direct to the IP Address. We have two XP machines next to each other, one works fine with this printer and one doesn't.