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Hardware Thread, HP laserjet 3800 = Pain in the backside in Technical; Hi all. Just put 4 HP3800 colour lasers on my printserver. When one of them gets turned off I get ...
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    ChrisP's Avatar
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    HP laserjet 3800 = Pain in the backside

    Hi all.

    Just put 4 HP3800 colour lasers on my printserver.

    When one of them gets turned off I get this message on the printserver screen, then the printer wont print again untill i click OK.

    Message reads:

    The print spooler was unable to connect to your printer. This can be caused by your printer being turned off, the cable being unplugged, or being connected to a VPN, which will block access to your network.

    Your documents will print then the printer becomes available.



    Any suggestions ?

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    meastaugh1's Avatar
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    Re: HP laserjet 3800 = Pain in the backside

    If you're using HP TCP/IP ports on the server, change them to Standard TCP/IP ports.

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    Re: HP laserjet 3800 = Pain in the backside

    mmm. Interesting, I will try that monday.

    @meastaugh1
    Is that a known solution or just somthing to try?

    TA!

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    Re: HP laserjet 3800 = Pain in the backside

    All of our HP laserjet printers are set up like this, from memory...

    • Add printer
    • Local printer (NO Auto detect)
    • Create new port - "Standard TCP/IP Port", Enter IP...
    • Choose driver
    • Share...

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    ChrisP's Avatar
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    Re: HP laserjet 3800 = Pain in the backside

    yes thats how it's set up...
    All our printers are std tcp ports, i was having a brain-fart on my last post or I would have mentioned it, thank god friday night beer get's me thinking straight again Hic


    We have about 20 HP printers from 1010's to 4650's.. the 3800's are the only ones that do this



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