We have recently recieved delivery of four Viglen PCs. (Yes! Amsterad Alan Sugar PCs). 2 Models are a small form factor i5, and 2 Models are a higher spec full size CPU i5. Three of them have come with more memory than 32 bit can use, on the other hand for some unknown but strange reason one of them has come with 64 bit and all 8GB usable. On delivery, the sound didn't work on the three 32 bit PCs, but works fine on the 64 bit PC. All they keep doing is sending engineers out with replacement parts.
Can anybody shed some light on this, and let me know if it could be related to the 32/64 bit differences?
Can anybody relate to similar experiences with Viglen?
Yes. It is possible there are different drivers for the 32 and 64 bit OS.
The model I am looking at currently has an MSI-H61m(G35) Motherboard with an i5. I have checked on the MSI website, and this shows that the hardware is compatable with Win 7 32. There is one driver available which covers both 32/64 bits. When I plug a headset or some speakers in, the sound configuration pops up and is clever enough to know what I have plugged in - but nothing can be heard. Even the "dunk, dunk, dunk noise" when you press the slider(mover) for the volume control.
Did they come with the O/S installed? If so, pass them back to Viglen and let them solve it. Why should you waste your time troubleshooting new machines?
Have you tried all the audio ports, like, if they have front panels and one on the rear?
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