+ Post New Thread
Results 1 to 9 of 9
Hardware Thread, Returning a faulty hard drive in Technical; This follows on from a previous thread. The drive is faulty in a Toshiba laptop and is bing replaced under ...
  1. #1


    Join Date
    Sep 2007
    Location
    UK
    Posts
    5,326
    Thank Post
    1,380
    Thanked 849 Times in 542 Posts
    Rep Power
    639

    Returning a faulty hard drive

    This follows on from a previous thread. The drive is faulty in a Toshiba laptop and is bing replaced under warranty. The drive is dead, nothing recognises. They want the faulty one returned but I've no idea what's on it and I can't clean it. Would I be within my rights to refuse to return it unless I've flattened it with a sledge hammer first?

  2. #2

    sparkeh's Avatar
    Join Date
    May 2007
    Posts
    6,712
    Thank Post
    1,266
    Thanked 1,637 Times in 1,094 Posts
    Blog Entries
    22
    Rep Power
    503
    I was in exactly the same position with a Toshiba hard drive return, I smashed with hammer. They never questioned it but I was prepared to argue that we have a duty to protect/destroy sensitive data.

  3. Thanks to sparkeh from:

    laserblazer (2nd October 2012)

  4. #3

    AngryTechnician's Avatar
    Join Date
    Oct 2008
    Posts
    3,730
    Thank Post
    698
    Thanked 1,210 Times in 761 Posts
    Rep Power
    394
    I doubt they will have a problem - they want the returned drive as proof it is an actual replacement and that you aren't just fleecing the warranty for extra drives.

    Can you discreetly unscrew the casing and do something nasty to the platters while leaving the casing undamaged?

  5. #4
    apeo's Avatar
    Join Date
    Sep 2005
    Location
    Lost
    Posts
    1,612
    Thank Post
    95
    Thanked 115 Times in 111 Posts
    Rep Power
    41
    Wouldn't obvious/deliberate damage break the warranty agreement?

  6. #5


    Join Date
    Sep 2007
    Location
    UK
    Posts
    5,326
    Thank Post
    1,380
    Thanked 849 Times in 542 Posts
    Rep Power
    639
    I've just realised that the staff all sign the AUP that says sensitive/confidential information must not be stored in an unencrypted format. So that should be ok then!!!

  7. #6

    sparkeh's Avatar
    Join Date
    May 2007
    Posts
    6,712
    Thank Post
    1,266
    Thanked 1,637 Times in 1,094 Posts
    Blog Entries
    22
    Rep Power
    503
    Quote Originally Posted by laserblazer View Post
    I've just realised that the staff all sign the AUP that says sensitive/confidential information must not be stored in an unencrypted format. So that should be ok then!!!
    Heh, depends if you believe that or not

  8. #7


    Join Date
    Feb 2007
    Location
    51.405546, -0.510212
    Posts
    8,706
    Thank Post
    220
    Thanked 2,614 Times in 1,925 Posts
    Rep Power
    776
    For a small fee, Dell offers a 'keep your hard drive' service when purchasing PCs that enables you to keep the drive if it's faulty. Does Toshiba do anything similar? If so, it might be worth keeping in mind for the future if you are worried about unencrypted data falling into the wrong hands.



  9. #8


    Join Date
    Sep 2007
    Location
    UK
    Posts
    5,326
    Thank Post
    1,380
    Thanked 849 Times in 542 Posts
    Rep Power
    639
    Here's the reponse from Toshiba:

    Thank you for your recent enquiry.
    We can assure you that the data on your faulty hard drive will be completely destroyed and will not be use in any purpose. However, if you wish to retain the faulty hard drive, then you may be invoiced for the cost of the replacement part

  10. #9
    north-ict's Avatar
    Join Date
    Sep 2010
    Posts
    703
    Thank Post
    205
    Thanked 140 Times in 105 Posts
    Rep Power
    104
    Quote Originally Posted by laserblazer View Post
    Here's the reponse from Toshiba:

    Thank you for your recent enquiry.
    We can assure you that the data on your faulty hard drive will be completely destroyed and will not be use in any purpose. However, if you wish to retain the faulty hard drive, then you may be invoiced for the cost of the replacement part
    Can they issue you with a certificate or something upon its confirmed wiping/destruction? If so would that be a viable solution?

SHARE:
+ Post New Thread

Similar Threads

  1. Replies: 13
    Last Post: 28th January 2013, 07:25 PM
  2. [Pics] Old [Faulty] Hard Drive Re-Purposed
    By DaveP in forum Jokes/Interweb Things
    Replies: 2
    Last Post: 14th March 2011, 08:13 PM
  3. Faulty hard drives
    By Jobos in forum Hardware
    Replies: 4
    Last Post: 4th July 2007, 05:07 PM
  4. LNM failed to format hard drives
    By wesleyw in forum Learning Network Manager
    Replies: 8
    Last Post: 29th April 2006, 08:26 AM
  5. Formating/Partioning a Hard drive
    By SimpleSi in forum *nix
    Replies: 9
    Last Post: 14th November 2005, 02:22 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •