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Hardware Thread, Cunninghams Support in Technical; Is anyone else having issues with the support from Cunninghams at the moment? It takes ages to get through on ...
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    Cunninghams Support

    Is anyone else having issues with the support from Cunninghams at the moment? It takes ages to get through on phone and engineers are not calling us back. We raised an urgent support call after 8am this morning and i still haven't had a response.

    Is the support from cunninghams usually good?

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    FN-GM's Avatar
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    Is the support from cunninghams usually good?
    You have got them on a good day, trust me!

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    oh great!! fills me with confidence!

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    Quote Originally Posted by FN-GM View Post
    You have got them on a good day, trust me!
    I'm now glad I wrote my own cashless catering system!

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    fiza's Avatar
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    I contacted them yesterday morning and still havent heard anything back. Tried ringing several times today and get an engaged tone.

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    I logged an e-mail query with CRB / Cunninghams this morning and haven't heard back from them, but if you are having long waits over the telephone I think I may be waiting for a while.

    Like my previous post regarding Smoothwall support, I think companies providing support within education will be support heavy over the next week or so. I must admit support through CRB has always been exemplary in the past for me, especially if I have a faulty revaluation machine with an engineer usually on site within a couple of hours.

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    We had our Cunninghams system installed during August. I've had to ring them loads with issues, many of them really urgent, and we've had hardly any responses within any decent timescale. We've had to give students free lunches on some days as we've been unable to charge them correctly or they haven't been allocated their FSM money. Had a major issue today which is stopping us looking at details of cards or producing new cards. Logged the call earlier today, not heard a thing yet. Ended up calling BioStore instead, who have been remoting to our server nearly all day and still don't have a solution.

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    Sylv3r's Avatar
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    hmmm, I must admit I was defending them in my previous post, but I haven't had a response to my query as of yet which I thought I would have done. I'll try via telephone tomorrow.

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    dezt's Avatar
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    I had to place a call to them last week, took ages to get through, then when I finally got through I didn't get a call back. I'm still chasing a resolution to this problem we have and I have to call them every day to remind them that we exist.

    They seem to forget that we have a support call logged with them, but they always say an engineer will phone me back, somehow I don't have any confidence in our problem being fixed any time soon.

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    Please dont mention the C word around @TheLibrarian he may explode!!

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    TheLibrarian
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    I think I can safely say that they do not provide a solution that I would be happy to recommend to anyone.

    That's the heavily censored version.

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    Quote Originally Posted by TheLibrarian View Post
    I think I can safely say that they do not provide a solution that I would be happy to recommend to anyone.

    That's the heavily censored version.
    Appologies!!!

  13. Thanks to techie08 from:


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    MK-Jester's Avatar
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    I'm sad to say that I have to agree. I reported a serious problem last Wednesday and despite calling Cunninghams every day they have not called back.

    I can only assume that they do not have a call management system that correctly escalates calls. Consequently I would have to conclude that their support organisation cannot support the customers.

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    Another one here..

    Called with a problem with impact and licensing last Wednesday... Was given the 'what's your telephone number an engineer will get back to you' line.. Needless to say I'm still waiting and the poor lady responsible for cashless catering, who has been very patient I must add, is starting to get pretty annoyed.. They think it's me not doing my bit..

    I'm glad it's not just me then..

    I suspect it the time of year and I bet loads of schools / education establishments have had it installed over summer..

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    And we thought our Cashless system was bad.

    Sounds like they have too many major issues and just can't cope.

    Rob

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