+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 17
General EduGeek News/Announcements Thread, Help us make a workplace poster for BETT in EduGeek Stuff; Something I've been toying with for a while now is the idea of making a poster to lay-out some tech ...
  1. #1

    Dos_Box's Avatar
    Join Date
    Jun 2005
    Location
    Preston, Lancashire
    Posts
    9,442
    Thank Post
    701
    Thanked 2,302 Times in 1,063 Posts
    Blog Entries
    23
    Rep Power
    678

    Help us make a workplace poster for BETT

    Something I've been toying with for a while now is the idea of making a poster to lay-out some tech support truisms. The basic premise would be a poster containing a list of 50 or so truths/tips about IT support that if a user reads will make them think twice and maybe get them to try and solve the more simpler tasks by themselves before calling for support to come and flick a switch.
    What I would like is for you all to contribute. Please keep the item short and to the point, and we shall credit each one on the poster. if we can get this done in time we can give them away at BETT and also make them available to download on EduGeek as well.
    So, as an example I have filled in the first two.

    1. If your computer is misbehaving really do try switching it off and on again. It often works wonders - Dos_Box

    2. Learn how your printer works - It only takes 10 seconds to free a paper jam which is better than waiting 15 minutes for us to arrive and do it for you - Dos_Box


    Get this idea? OK, poster additions only please, no comments about other tips posted and please read through them all first to ensure there are no duplicate suggestions. Oh, and you don't have to put the numbers in there either, but please do put your username at the end!
    Over to you.

  2. #2

    featured_spectre's Avatar
    Join Date
    Nov 2008
    Posts
    12,503
    Thank Post
    1,684
    Thanked 2,054 Times in 1,491 Posts
    Blog Entries
    2
    Rep Power
    464
    Have you logged it on the helpdesk? It helps us track all of your issues.

  3. Thanks to featured_spectre from:

    elsiegee40 (5th November 2013)

  4. #3

    elsiegee40's Avatar
    Join Date
    Jan 2007
    Location
    Kent
    Posts
    10,223
    Thank Post
    1,925
    Thanked 2,425 Times in 1,775 Posts
    Rep Power
    842
    Do a quick check to make sure that all cables are connected and that power switches are switched on before calling us. We can help reconnect cables if you are not sure where they go.

  5. Thanks to elsiegee40 from:

    robk (5th November 2013)

  6. #4

    featured_spectre's Avatar
    Join Date
    Nov 2008
    Posts
    12,503
    Thank Post
    1,684
    Thanked 2,054 Times in 1,491 Posts
    Blog Entries
    2
    Rep Power
    464
    Have you checked the plug is turned on? Often by mistake the plug can be switched off by someone and the PC wont power up.

  7. #5

    Dos_Box's Avatar
    Join Date
    Jun 2005
    Location
    Preston, Lancashire
    Posts
    9,442
    Thank Post
    701
    Thanked 2,302 Times in 1,063 Posts
    Blog Entries
    23
    Rep Power
    678
    Keep them coming. Remember to keep them short and also try and give a symptom then a cure rather than just the cure as it will stick in users minds better.

  8. #6

    Dos_Box's Avatar
    Join Date
    Jun 2005
    Location
    Preston, Lancashire
    Posts
    9,442
    Thank Post
    701
    Thanked 2,302 Times in 1,063 Posts
    Blog Entries
    23
    Rep Power
    678
    Try accessing several different websites and network before you call to tell us the internet is not working for you. This will help us greatly in diagnosing the issue early.

  9. #7

    Join Date
    Jan 2009
    Posts
    104
    Thank Post
    6
    Thanked 27 Times in 24 Posts
    Rep Power
    22
    Getting strange popups regularly? Don't ignore them, they could be a sign of a virus or malware. Let IT know as soon as possible, if not sooner.

  10. #8
    robk's Avatar
    Join Date
    Nov 2005
    Location
    Ashbourne
    Posts
    548
    Thank Post
    186
    Thanked 130 Times in 109 Posts
    Blog Entries
    1
    Rep Power
    49
    Please read the error message, it can sometimes tell you how to fix the problem yourself, and really helps us identify the problem quickly when you report it.

  11. Thanks to robk from:

    elsiegee40 (5th November 2013)

  12. #9

    Join Date
    Jan 2009
    Posts
    104
    Thank Post
    6
    Thanked 27 Times in 24 Posts
    Rep Power
    22
    ^^agreed^^

  13. #10
    CamelMan's Avatar
    Join Date
    Feb 2012
    Posts
    268
    Thank Post
    29
    Thanked 79 Times in 55 Posts
    Rep Power
    21
    If you notice an IT problem - report it. It will actually get fixed then

  14. #11

    featured_spectre's Avatar
    Join Date
    Nov 2008
    Posts
    12,503
    Thank Post
    1,684
    Thanked 2,054 Times in 1,491 Posts
    Blog Entries
    2
    Rep Power
    464
    Just because it has a plug, does not mean it is IT related.

  15. #12

    Join Date
    Sep 2009
    Location
    North West
    Posts
    291
    Thank Post
    34
    Thanked 27 Times in 24 Posts
    Rep Power
    21
    The speed of the computer is reflected to suit the speed of the user!

  16. #13

    Join Date
    Dec 2008
    Location
    Cheshire
    Posts
    93
    Thank Post
    15
    Thanked 24 Times in 19 Posts
    Rep Power
    22
    When planning your lessons around a computer/internet always have a back up plan in case something goes wrong.

  17. #14

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,689
    Thank Post
    756
    Thanked 1,715 Times in 1,526 Posts
    Rep Power
    438
    Quote Originally Posted by robk View Post
    Please read the error message, it can sometimes tell you how to fix the problem yourself, and really helps us identify the problem quickly when you report it.
    Please read and make note of any error message, they will help us when you report the problem

    Ben

  18. #15

    Join Date
    Dec 2007
    Posts
    890
    Thank Post
    94
    Thanked 165 Times in 140 Posts
    Rep Power
    50
    IT Problem? Report IT...we’ll fix IT and resolve IT
    IT Problem? #EduHobNob… anyone???
    IT Problem? #EduHobNob…dunk IT, eat IT…enjoy IT!



SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. Help me find a mains cable for an APC rack UPS
    By Dos_Box in forum Hardware
    Replies: 17
    Last Post: 2nd May 2007, 11:27 AM
  2. Replies: 13
    Last Post: 9th August 2006, 02:08 AM
  3. EduGeek hat for BETT
    By ajbritton in forum Comments and Suggestions
    Replies: 5
    Last Post: 10th November 2005, 05:14 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •