Recently I have been getting more and more infuriated by the poor communications from our RBC (or more particularly the service desk which is run by another company).
I do not want this topic to turn into a slagging match about poor service (anything like that WILL be removed) but I do want to know how good the levels of communication are... no names need be mentioned. For instance:
1. Do you receive updates on new services?
2. Do you receive status reports? (e.g. a webpage with current service status)
3. Are you able to speak to the people who fix the problem or is a third party involved?
4. Do you feel that, when a problem is reported, your problem will be dealt with quickly and resolved?