So we logged the case in time for a refund but due to the slowness of it being dealt with and regardless of us doing what they have said the above. We are not happy with the device and wanted a refund.
I have heard back from Lacie who will do a warranty repair on this unit. They have asked for the address and contact details of where the item is, can you please let me know where you would like Lacie to go to arrange this. Regarding a refund, I have tried everything and I am sorry to say to because of Lacieís warranty and T&Cís there is nothing we can do other than get this unit repaired. They will not issue a replacement as it is now out of the replacement warranty.
Lacieís warranty for a swap is 60 days, which we would have been able to do when the call was originally logged. However due to the time of the case closed (23/05) and now it is over the 60day limit.