What ticketing system/ it call logger do you use?
We are currently using an in-house system that works wonders but we need additional features and dont have the time to develop them.
login with AD credentials
assign to tech
prioritisation of calls
easy to use interface
assign to agency (ie call passed to 3rd party)
add locations manually
close to either manual or set reason (ie no fault found/turned off and on again/misc - resolution below)
we dont mind if it isnt free but recommendations appreciated!