Classic IT Support 'types'....
Just a bit of fun although I'm sure you will be nodding your head quite a bit in places!
But lets face it, theres definitely several 'types' of IT support person, good and bad. Most good IT teams tend to have a diverse mix of skillsets and personalities.
The 'Know All'
Yep! We know this type well, don't we? Literally knows it all. Interrupts your troubleshooting conversations because he already knows the answer and the patronises with comments like 'oh come on, thats easy'. But, and its a big but, he really doesnt know that much at all. When the poop hits the fan and it needs everyone pooling resources, he'll go missing. And most annoyingly, when he makes a fundamental mistake, will never own up and points the blame elsewhere. Is usually well qualified for the job and has his uses here and there, but ultimately, more of a hindrance than a help. Tends to move on from one job to another fairly fast.
The Hobby Jobbist
This is Mr IT. He lives, breathes and fantasizes about computers. Go into his home, and there will usually be a pile of BBC Micros in one corner and load of older PCs running Linux in the other. A total nerd who will probably take his holidays in IT related places such as Reading's Silicon Valley, that place in Ireland where you used to send faulty HDD's under warranty back to, or maybe even the base of Microsoft, Seattle. Ash him about his holiday and he'll tell you how crap the in flight entertainment system was, and how easy it was for him to crack the wireless in the departure lounge. Is usually pale in completion due to lack of sunlight and personal hygiene could be better. For all his quirkiness though, is a valuable member of the team as he's the one who will gladly take any problems home and usually have a solution the next day.
The Itchy Feeter
Constantly moans about IT support pay and how great it used to be in the 1990s. Is always banging on about moving on to something else, but years down the line will still be performing the same role. Secretly doesnt mind his job although doesnt like admitting to others that he works in IT as he doesnt want to be seen as a geek. Not naturally gifted at troubleshooting, but does his best, knows where to look for answers and usually gets there in the end. Won't ever pretend to be an expert. The sort of bloke who could have been working as a plumber, salesman or electrician but chose to do the IT course instead. Definitely a few of us like that on here!
I'm sure theres a few more clearly defined types :)