Manage Engine Service Desk Plus
Hi all - as a newby i'm not sure that this is in the correct forum, but i need some help with our Service Desk Plus.
We currently have 3 tech supoprt engineers in the Senior School and a part time one who works in the Prep School.
The tech from Prep asked me the other day how to edit a call she had logged - I advised her how to do this, but she is not listed as a technician, just a general user. I tried to add her as a techinician but, as i'm new here, only found out we only have licences for 3 technicians, which are being used by us in the Senior School.
However since doing this (and not actually changing her role) see is now unable to see any of the calls she's logged since, well, ever!!
Does anyone have an idea what may have happened??
have checked that she is selecting the right view but no jobs show at all.
Any help would be greatly appreicated :)