External ICT Support Company contract expiring
I am the ICT support technician at a Primary School with approx 300 students in Yorkshire.
The school has an external support company which provides printers, laptops, desktops, and on-site support. Early next year our contract with them is expiring and I have been asked to get some quotes from at least 3 companies for the governing body to decide on.
I don't like having a waiting period for problems I can solve myself and much prefer doing that for everyone's sake. Whenever I have to call them out for help it is almost always because I've realized I have too much on my plate (I work 25 hours a week and my role is quite broad) and we may as well use them! I am able to solve most problems myself, though in some areas I am not 'supposed to', or unfamiliar with the set up provided by our outside company so it's easier to get them to come in.
I have 2 questions for anyone who would care to pipe in.
1. Have you any experience with particular outside support companies in the Yorkshire area and any you would recommend?
2. From day one I have felt a little restricted in supporting the school as best I can so I am considering asking for more responsibilities and freedom in my role (and probably more hours to cope with it) and feel like this is a good opportunity to do so. Has anyone been in a similar situation before?
Thanks, this is a great forum!