ARRRRRGGGGHHHHHHH-CityLink I HATE you!
I would never knowingly use this bunch of cowboys but unfortunately I ordered something off Amazon and they use this delightful company...
So, I thought I would check where my hedgetrimmers were to be told that they were delivered on Thursday last. Funnily enough, no, they weren't..
This morning I rang to be told that they were signed for by someone called Craig. There is no 'Craig' in my house - we were all out celebrating my daughter's A level results and no notification was left. We have no neighbours called Craig either, anywhere in the street.
Some hours later I got a phone call to my home phone, having asked them to ring my mobile and my son is told that the driver doesnt have any recollection of our street and anyway he has now left the company so it is up to ME to contact Amazon and report the item lost.
Words fail me - why is it MY job when the contract is clearly between Amazon and Citylink? The person on the phone was really offhand and unhelpful, too.
I have since spoken to someone else (after being told that ALL the managers and indeed practically everyone in Citylink were in a meeting) and she has said that she will contact Amazon and get them to issue a replacement. That was some hours ago though.
How does a company with that sort of attitude survive?