Excellent tech support conversation I had today / getting Kies to work
I've a new Samsung phone. I run my life in Outlook so the first thing I did, apart from change the ringtone to Fear Of A Blank Planet, obviously, was to install Kies to sync the two. Now, I suspect that theyíve attempted some marketing nonsense here and that that should rhyme with Ďkeysí (the icon looks a bit like a keyhole), but Iíve today repeatedly embarrassed myself by making it sound like Ďpiesí, which frankly it deserves.
Problem? Doesnít recognise the phone, claiming that itís not compatible ("This device is not supported by Kies 2.0") Ė this despite having installed the latest version from their website.
Because I am a good boy I run as a standard user, so I tried logging in as Administrator and lo! it works, recognising the phone with no problems. Had a quick go as my standard user with procmon, loads of Ďaccess deniedí on various HKLM keys. Oh look, itís 2001 again.
So, just for fun and to register my annoyance, I phoned the tech support line at my mobile provider - and had a conversation along these lines:
Me: Hello, Iím blah blah blah, and itís behaving like blah blah.
Tim: Yep, all programs are like that.
Tim: Any program, if you install it as Administrator you canít use it with a guest account.
Me: [wondering if Iíve slipped into some alternate reality] Erm . . . can you say that again?
Tim: If you install a program as ĎAdministratorí, you have to use it as Administrator, you canít use it with another user.
Me: [Where now? Benefit of the doubt . . . .] Well, I am not sure thatís the case . . . for example Iíve just installed Microsoft Office on this computer, as Administrator, and I can use my normal user account to run Word
Tim: Yeah, thatís right, but thatís made by Microsoft. Microsoft let you do that, but you canít do that with 3rd party applications.
And so on. I wondered where to go from here, and plumped for the Ďlife is too shortí option Ė polite acceptance and hung up.
I then did the sensible thing of course, which was to promote my account to admin, run Kies once, then demote the account, and now it works fine.