Support for Windows Vista on Community Connect 3 and 4 (NWS1903583)
As you may be aware, Microsoft is ceasing support for Windows Vista SP1 in July 2011. We will therefore be ceasing telephone support for issues specifically relating to Windows Vista at that time. This will affect customers with a managed Windows Vista SP1 workstation either on Community Connect 4 or Community Connect 3 (through RM Client Connect).
With Microsoft's decision to extend the life of support for Windows XP Pro and the uptake of Windows 7, we have had to review our own support for current operating systems. As a result, we have taken the difficult decision not to release support for Windows Vista SP2 on Community Connect
. By consolidating our development and support to Windows XP Pro and Windows 7 operating systems, we will be able to deliver a more timely solution to you in the future. What this means in practice:
- This will not affect the level of technical software support that CC3 and CC4 contract holders receive for current CC3 and CC4 components. For example any customers operating Windows Vista SP1 workstations on their CC3 or CC4 network are still entitled to telephone support and 24/7 online support for any CC3 or CC4 related incidents.
- As Windows Vista related incidents are out of RM's control, under a customer's current contract if we diagnose that the issue is specific to Windows Vista, we may not be able to provide a resolution. Customers will still have access to technical support articles relating to Windows Vista SP1 in the RM Knowledge Library.
- As Microsoft will no longer provide any updates to Windows Vista SP1, any security flaws or other issues with the operating system will not be addressed by RM.
- Future development including software products (for example, virus protect and backup solutions) and RM software update releases will not be tested or supported on CC3 or CC4 Windows Vista workstations.