give detailed info as to what the problem is?
I am finding a fair few emails informing me:
we have 6 computers not working. (end of message)
computers x,y,z not working
Now sometimes we are lucky if they email us some just ring us up informing us of a problem or send a student to the room.
We dont have a "logged" system, only a "it@" email address. so ideas on a postcard please...