What are your Service Level Agreements?
Not sure its the best place to put this thread but here goes, Where i work we have together about 2000 PC's, Laptops and Apple macs across 2 large sites and 2 small outreach centres, used by both staff and students, we have 5 Helpdesk technicians supporting all these.
Our Service Level agreements have been reduced from 5 working days to 2 Working days! Just Interested to know if anyone would agree with this and also interested to know what everyone elses SLA's/head count/equipment number are?
BTW we all earn around the 17k mark
Your thoughts please? :-)