Implementing ITIL in SME as support engineer
Can anyone share your success story regarding ITIL in your work place and how does it affect your daily life as IT professional ?
I'm interested in getting ITILv3 foundation certification and so far I've been through some of the books like:
Amazon.com: ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course (9781921573606): Tim Malone, Ivanka Menken, Gerard Blokdijk: Books
Amazon.com: How to Develop, Implement and Enforce ITIL V3's best practices (9780980513660): Claire Engle, Jackie Brewster, Gerard Blokdijk: Books
I wonder how does one implement ITIL when you're not the Top level management ? should this course taken by the IT manager level rather than a techie ?
any comments will be greatly appreciated.