Explaining the cause of problems to users

We've been getting away with the 'ID10T' line for almost a year now and still no one has caught on!!

I rarely bother to explain anything these days, they usually ask what was wrong, and within 30 seconds of answering they are staring blankly or saying "well that means nothing to me" . Leaves me thinking well what did you expect, its obviously going to mean nothing to you, cause if you understood it you wouldnt of needed me to remedy it

I find that all end users mainly want to know is when will it be fixed. Occasionally one clued up user will ask what the problem was and i will tell them at a ground level scenario otherwise i resist the urge to completely brainwash them as they walk about for the rest of the day like zombies.

And when asked "will it happen again" I always reply "if you want a guarantee, buy a toaster"