We need to "grow up", apparently?
Is 2010 the year business IT grows up? - Telegraph
Something about waking up to the need to embrace consumer technology and requiring 'us' to treat users more like consumers? Huh?? How about users treat us like humans and not geek droids?
In the comments section, one guy sums the situation up beautifully;
"Very few users have been our "enemies" - only the select few who ignore everything they are told and give us reason to run airtight antivirus and firewall systems. These "friends" of ours can be responsible for a huge amount of IT man hours."