I noticed a quote on a recent BBC article regarding only 14 percent of schools offering out of hours support - source Stone Group. So I thought I chase down the full story.
It appears Stone Group have commissioned some research into IT budgets and other things...
Summary of report here
General jist is outsourcing = money saving = good for school
There are a couple of things in the survey that raised my eye brows:
Why is this a worry? Do staff / students need out of hours support?Quote:
Even more worryingly, just 14 per cent of schools offer out of hours technical support to schools and staff
Managing your IT in house then is a problem for education? Why?Quote:
The lack of a flexible IT delivery model will become an increasing problem for education establishments, the research claimed. A total of 93 per cent of respondents provide their own network management, 91 per cent provide desktop management, a further 90 per cent provide their own application support, and server management is handled by 87 per cent of schools
As a long term customer of Stone, I'm pretty hacked off with this report. It looks they are after providing managed services now for schools and are willing to play the "lets scare SLT" card.
The research was commissioned in time for BETT, so when I arrive Saturday, I'll be rolling up to the Stone stand and asking for a copy and seeing what they've got to say for themselves.