Monitoring a Technical Service - How to?
In a move that is going to upset some people in work I have been asked to knock up a questionnaire that asks a variety school stakeholders (staff/pupils/support staff) their opinions on the technical support service they get within the school.
I've never done this - even though we monitor unofficially the work being done it has never been made official.
So if there are any line managers out there who have technical staff working under them (ooer) have you ever created a questionnaire that can be given out to the staff/pupils etc?
If so - could I have a look?