Fasthosts! Need a new host and i need it now!!
Stupidly, I took up an email hosting plan with Fasthosts (hereafter known as 'Farcehosts') and because of a mix up with the IPS tag, 17 of my domains are in limbo.
In a nutshell, I wanted to move away from 1&1, just for a change as much as anything as my account was due for renewal; I had no problem with them as hosts, so it is a move I now regret.
So, I elected for Fasthosts.
The domains were transferred in using the IPS tag that Farcehosts own downloadable support document gives, namely FASTHOSTS
To cut a long story short, that document is out of date, and the tag should have been LIVEDOMAINS!!
I had to contact Nominet to bulk transfer the domains from FASTHOSTS to LIVEDOMAINS as Farcehosts told me they couldn't (or wouldn't) do it. Nominet charged me £11.50 for the pleasure but told me that Farcehosts could have easily done it for free.
However, because of some technical issue with Farcehosts control panel, my .co.uk domains are still sitting as pending. They have been like that for almost a week!
OK, problems are problems, but Farcehosts are doing NOTHING, and my support tickets are going unanswered! The matter has supposedly been escalated, but that ticket has now sat there for 2 days.
I am unable to use email on any of my domains and will have lost a lot of enquiries for private work that I do.
To the point of my post then - I need some recommendations for a DECENT email hosting company that I can transfer my domains out to, who have a good list of features to boot.
I would transfer back to 1&1, but I am now reluctant to again use a big company due to the lack of support, and would prefer to use a more specialised and personal service, with an ounce of reliability thrown in! I also need free transfer in, as I have 18 domains to move over.
Also, if anybody knows someone within Farcehosts who can pull a few strings to get the technical support puppets to sort out my domains, I'd appreciate it!
DON'T USE FARCEHOSTS!