How many ICT Technicians at your School???

Hello,

I have been asked to come and help sort out some ICT problems within a school in Norfolk. I was really surprised to find that there was not a stand alone ICT support department?! Instead the ICT system and network management and first, second and third line support is covered by 2 ICT teachers that teach for at least half of their week?

Can you guys let me know what the ratio of ICT technicians to computers/users is at your school, schools you have worked in?

Thanks in advance for any responses,

Nick

I can make this a poll if we get some examples of ratios etc to post as options.
We could make it more general, how many IT staff to PC ratio?

This was discussed somewhere else... http://www.edugeek.net/forums/school...ech-ratio.html
But becta guidlines are:
Badly run network - 100:1
Well run network - 150:1

We have 850 workstations inc laptops, 100 IWB and speaker systems, 120 Printers. 2000 students 250 staff.

2 x technicians
1 x admin (printer credits passwords etc
1 x manager (technical as well as software install etc)

That would be great!

looking through a Becta paper on implementing FITS, they had 6 schools that had these ratios of PCs to ICT Technicians:

90-1
100-1
130-1
140-1
150-1
195-1

With around 400 machines and 1200 users (students and staff) we've got 1.5 technicians (myself and someone part time!) although that's moving to two of us full time in the summer.

From that you've got 200:1 ratio :(

2 schools on 1 site
4 networks
6 servers
150 ish PCs/laptops

1 Network Manager/ICT Tech/Dogs Body/ anything else (Me)
Seems to cope ok

Has anyone heard of a school without a full time technician?

Quote:

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Originally Posted by Nick_Young

Has anyone heard of a school without a full time technician?

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Nope. Even some large primary schools have one.

Most Primary Schools i think

Theres two schools(primary & a Highschool (that closed down)) in the area we used to support that didn't have one (we just went there once a week)... does that count?

This is a Secondary school with 700 users, 250 pc's 60 laptops 20 interactive whiteboards and no full time technician? I was just rather suprised!?

Quote:

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Originally Posted by Nick_Young

Has anyone heard of a school without a full time technician?

---

Most primaries, round here.

I'm part-time, running the library within my 20 hours per week.

I thought it was 50 to 1 for an inefficient IT Dept or very old equipment 150 to 1 for an efficient IT Dept with new kit?


Wes

250 PCs & Laptops (give or take a few), 2 ICT technicians & me managing, I do as much support as my time allows so realistically 2.5-ish, haha.

I think considerations need to be made for your network too, I would rather have 400 computers, 2 members of staff and myself with HP printers, standardised builds on PCs, Dell laptops, SMS and lots of other really cool bits than my current network setup of a mixmatch of Toshiba, Acer, HP, some makes i'm not even sure about, although in time it'll be what i want... :rolleyes: