Not ripped off by delivery charges for once.
I've been doing some serious prunning in my garden and the tension adjuster broke on my chainsaw. I did some trawling through some very bad websites until I came across blackanddeckerspares.com. I easily found the part I needed and ordered on line. £0.99 for the part and no delivery charges. As Charlie Boorman would say "How cool is that?"
On the other hand, I ordered a SCSI drive and paid £10 delivery. They shipped the wrong part and I had to pay another £10 for the replacement!