I'm currently working through the FITS framework, and I'm wondering what other people have done for Change Management. What solutions have people chosen?
I've already chosen RT for our helpdesk, to be used for Incident and Problem Management, including the RTFM system for the knowledgebase, but I'm a bit stumped as to change management - most of the open source packages available seem to be really immature.
Any thoughts or suggestions? Or am I going to have to go to my boss with cap in hand?