I am interested to see how other schools run helpdesks (if they do at all).
The head of ICT here is pushing for one of us to always be at the 'helpdesk' (which is in a store room off an ICT suite with no windows) all morning. As there are only two of us this loses 50% of us out straight away. He also gets quite upset if one of us isn't there, which can be frustrating when you are busy. :getmecoat:
How do you all work this?