How much direct contact do you guys have with the kids?
Having taught all the year 7 IT lessons for over 10 years until my metamorphosis into 100% Network Manager was completed last year, I know pretty much all the kids in the school, which is a huge advantage in keeping some semblance of order in Computer Rooms and keeping the system running pretty smoothly. Also my IT Technician spends a lot of time getting to know the kids, as she does some classroom support for IT lessons.
By comparison, the Science Technicians hide away for as much of the time as possible in their Prep Rooms and seem to avoid contact with kids at all costs.
Also, does anyone else encourage their student geeks to help out with techie tasks? Over the years I've gained huge benefit from kids helping out. All ages, from Y7 to Y13. Little jobs like stocking up printer paper, right up to serious stuff like setting up web servers etc. If nothing else, it gives you contact with the kids who might give you maximum grief with hacking etc.
Over the years I've tested security systems by challenging them to crack security - they just can't resist telling you how they did it! With Reborn Cards and Netware they've not managed anything more than minor success!