Helpdesk software (yes, another, sorry)
I have been searching around on here and internetz and I can't quite find what I am after.
Does anyone use or know of some software that will do the following
Email support and the user when job is created, updated etc.
Allow support to allocate a job to a user, if they email us we can convert it to a ticket for that user
Allow us to create our own categories, (MIS, printers, software etc) and allocate a job to one of those
Create reports based on these categories
Assign jobs to IT staff