Otherwise I'll have to send the boys round :boxing:
Feature Request: - How about a fully featured and semi custimisable helpdesk/ticketing system so that existing users can use an existing peice of software that is already installed on every PC in order to communicate with the IT and Site teams who already have the software permanently open on their admin PC.
User clicks "report issue" selects site or IT and gets a box where they can type in the issue. Software logs the issue for site and IT staff to view and logs times and dates, allows it and site staff to post updates which get's posted to the helpdesk call, and also sent straight away to the user if they ar logged on via the taskbar icon.
All dates times logged and reportable via repporting software.
It seems like the next logical step to me as you have almost every other base covered, apart from this?
You should log the feature request directly through their website or the support system.
We use OP SmartDesk here and it allows simple logging by sending an email, or a fuller log via the intranet. Works well and allows reporting.
We're new Impero customers so for us it would be good to integrate the two, all it's needs is an email to be fired off to the right place.
Russ looks after me. :)