From a mag I like to read "Computerworld".
Field technician is on the team deploying new systems to a group of hospitals and clinics where most users are old and not very computer-literate.
"One day, we were sitting in our office between deployments, going through the help desk tickets forwarded to us," says tech."As we joked about users saying 'keyboard needs to be remapped' and a user who couldn't get a CD out of his 'hard drive', we came across one job that stated a user's PC had started smoking and caught fire. Not entirely believing, we went down to check it out - and actually found a scorched PC case and motherboard in a room that smelled strongly of smoke and burnt plastic. From that point on, we took the users' input slightly more seriously."
Hehehe... I'm wondering on which PC they submitted the job!!! :lol: