Bought products which fall below reasonable quality standard
Have a few days ago bought some keyboard/mice combos however the build quality of these is very poor indeed, so much so that the buttons on the mice can just be snapped with very little force (wouldn't last a day in any classroom).
Our request to swap them for another brand is accepted however at quite a high price premium; given our reason for return is that the products fall below what we deem to be a reasonable level of quality, rather than simply a change of mind, is it reasonable for a supplier to treat (and cost it) as a standard "customer changed mind" return? The fee seems to be associated with restocking however I am sure if an item is bought in a shop and it falls below what is reasonably deemed to be sufficient quality then the customer wouldn't be expected to pay a "fee" to the shop to restock. The items to be returned are as-shipped and unopened.
Never had this situation before so just need some advice, as I am sure our bursar will query why we are having to pay a premium to swap items which are falling somewhat below quality control.