Out of hours user support
Having just seen to such a request from a senior colleague and being used to doing such things at strange hours... I am wondering how normal/widespread it is for IT Managers to action support requests, sent to personal email, out of hours. This particular one was a remote access issue, on a Saturday night, mid evening. Another recent one was a password issue, emailed at 00:15 on a week night by a very senior colleague. Both were seen to within the hour.
A rod for my back, I know, but I don't really mind, as long as an immediate response is not assumed.
Is this a normal level of service in places that don't run an official 24/7 service desk, or would people generally see to user support issues of any kind, during the next office hours and not before?