Samsung "Support"?! Dreadful
I've phoned up alot of customer support centres in my time, however Samsung is the clear winner of worst customer support ever!
We have approx 60 laptops/netbooks from them and we dont even know if our extra warranty has been registered with them as their phone support is awful.
Yesterday we had a Samsung laptop with a hard drive problem. I rang them up and asked for help - they dont want the serial number or our warranty support pack number. The agent said to press F4 when the machine boots up to run diagnostics. We're an RM network and part of the build process removes this from the hard drive. The advisor then said that as we had removed this - the warranty is now invalid - anything else i can help you with?
Shocked - I will ensuring that we never buy anything branded samsung ever again for the school - and possibly for home too if this is how they treat their customers. A simple google search shoes how bad they actually are!
Fuming - we've paid extra for the warranty for three years!