Really? That's his stock response? And not only is he a teacher, but he's meant to be helping people on his network...
I handed back the MacBook and the woman opened up Safari. ‘The Internet’s not working,’ she stated with disdain.
I’ve heard this sentence so many times now from students and staff, that I have a stock reaction. Normally I pull out my mobile phone and pretend to tap in a few numbers. Holding the handset to my ear I say: ‘Yes, give me the office of the President of the United States…. NO, I WILL NOT HOLD. This is an emergency…. Hello, Mister President, I’m afraid I have some bad news. I’ve just been informed that The Internet is not working.’
I decided that the young woman would probably not appreciate the sarcasm, and took the MacBook off her so I could add in the county’s proxy server settings.