Disappointed at Millgate Service
Since I seem to be having a fruitless time getting items that are faulty replaced.
My first issue, I don't expect to wait 6 days for an item to be picked up (today is day 6), even though they were meant to be collected 4 days ago, and then I still need to wait for the replacement to ship, I now have a department without the item even after a week oh halt term!
My second issue (not the same as above)I also don't expect that when I agree to buy a different product to replace the other faulty goods, that these items that are "next day" still aren't here after 3 days (not including the weekend). And the originals are still in my office because no one has arranged to collect them! So I'll probably end up paying for goods, then having to get a credit note, which forces me to spend money with Millgate again, which after all the above problems I don't think I want to.
I am not missing 3 computers in a department because it is impossible to get a product replaced or delivered, and being told everyday that it is a courier problem isn't good enough, I don't choose the couriers, if the courier is lying to you everyday, then that isn't my problem either.
I've emailed my account manager again this morning telling them, about these problems, and they are on annual leave now (so after 4 days of messing about trying to get this problem resolved, I can't even contact them anymore and my problem still exists)