+ Post New Thread
Results 1 to 5 of 5
General Chat Thread, If I had a baseball bat to hand I'd use it on this laptop..... in General; A staff member has handed a laptop in for reconfiguration during the summer holiday. It's Windows 7 64bit. All the ...
  1. #1

    tech_guy's Avatar
    Join Date
    May 2007
    Location
    That little bit in the middle of Little Old England
    Posts
    8,106
    Thank Post
    1,901
    Thanked 1,340 Times in 739 Posts
    Blog Entries
    3
    Rep Power
    394

    If I had a baseball bat to hand I'd use it on this laptop.....

    A staff member has handed a laptop in for reconfiguration during the summer holiday.

    It's Windows 7 64bit.

    All the updates are on.

    The first inkling of a problem was when Symantec Endpoint Live Update failed when looking for updates. I un-installed it only to find that a reinstall fails - it rolls back - with a vague message in the event log that may point to a problem with VSS. I use VSSADMIN LIST WRITERS at the command prompt and everything is stable.

    No problem, I thought, I'll come back to it later.

    Off came MS Office 2007. Same problem with trying to install MS Office 2010. Install rolls back. Not much in the event log by way of the nature of the problem.

    Virus? An installation of MSE goes on no problem and updates too. A scan reveals nothing. CCleaner goes on and does its job. MalwareBytes goes on okay too and updates but finds nothing.

    Running sfc/scannow comes up clear.

    I use the MS Office removal tool to make sure MS Office 2007 is completely removed. No joy. Can't re-install MS Office 2010.

    Can't install either program after a clean boot either.

    I can however re-install MS Office 2007...?!?!?

    Any ideas other than me hitting it with a baseball bat with a nail through the end? I don't want to wipe it and re-install a fresh copy of Windows 7.
    Last edited by tech_guy; 9th August 2012 at 01:21 PM.

  2. #2
    speckytecky's Avatar
    Join Date
    May 2006
    Location
    UK
    Posts
    2,404
    Thank Post
    3,224
    Thanked 245 Times in 198 Posts
    Blog Entries
    3
    Rep Power
    107
    You don't mention brand name of Laptop?

  3. #3

    tech_guy's Avatar
    Join Date
    May 2007
    Location
    That little bit in the middle of Little Old England
    Posts
    8,106
    Thank Post
    1,901
    Thanked 1,340 Times in 739 Posts
    Blog Entries
    3
    Rep Power
    394
    It's a HP 620...

  4. #4

    Join Date
    Jun 2009
    Location
    Watford
    Posts
    845
    Thank Post
    355
    Thanked 89 Times in 65 Posts
    Rep Power
    42
    Symantec and Office, I would guess that some service that was scanning outlook for viruses has borked and wont come off, seen this happen with McAfee and Office before, couldn't get MCPR.exe to run and couldn't cleanly remove Office. Had to rebuild, right pain in the harse.

  5. #5


    Join Date
    Dec 2005
    Location
    In the server room, with the lead pipe.
    Posts
    4,534
    Thank Post
    271
    Thanked 752 Times in 590 Posts
    Rep Power
    218
    What happens when you call the install with the verbose switch and get it to log to a file? Any more info?
    Code:
    msiexec /i \\path\to\whatever.msi TRANSFORMS=\\path\to\whatever.mst /lv \\path\to\logfile.log
    Last edited by pete; 9th August 2012 at 02:07 PM.

SHARE:
+ Post New Thread

Similar Threads

  1. Replies: 0
    Last Post: 27th April 2011, 04:06 PM
  2. What if I had bought Apple stock instead?
    By CyberNerd in forum Mac
    Replies: 0
    Last Post: 27th April 2010, 07:40 PM
  3. BAT to EXE - one that works well and is free?
    By tarquel in forum Scripts
    Replies: 8
    Last Post: 3rd August 2007, 09:43 AM
  4. What would've happened if Microsoft had made the iPod....
    By indiegirl in forum Jokes/Interweb Things
    Replies: 1
    Last Post: 1st March 2006, 01:08 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •