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General Chat Thread, Any ideas? Wireless on parents' laptop in General; So my parents have a Toshiba Satellite Pro about 4 years old. Recently they have been having intermittent issues connecting ...
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    sparkeh's Avatar
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    Any ideas? Wireless on parents' laptop

    So my parents have a Toshiba Satellite Pro about 4 years old.
    Recently they have been having intermittent issues connecting to the Internet via the wireless connection (IE intermittently display the "can't display website page".
    The first thing they did was ring O2 who played about changing channels then sent a new router - same issue.

    If I ping the router it works fine for a while, then drops a lot of packets and times out, then starts working again for a while but repeats the cycle. However the connection to the wlan never seems to drop. Connecting via Ethernet works fine.
    I have scanned for malware, reinstalled the wireless NIC and updated drivers etc but the problem persists.

    I am inclined to think that the issue lies with the wireless NIC but wondered if anyone had any ideas above what I have tried?

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    is this the only wireless device that does this?

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    sparkeh (7th August 2012)

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    Oaktech's Avatar
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    Borrow someone's pcmcia or usb wireless card and see if you get the same effects -Unless the thing is in warranty it may be easier to just get another usb adapter from ebay, if only to test with.

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    sparkeh (7th August 2012)

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    sparkeh's Avatar
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    Quote Originally Posted by chazzy2501 View Post
    is this the only wireless device that does this?
    Good question. They only have one wireless device though so not sure

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    jinnantonnixx's Avatar
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    Boot the laptop with a copy of Knoppix. This will eliminate any crazy settings that Windows may have.

    Knoppix Linux Boot CD, Download Disk and Documents, Discuss, Get Help

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    sparkeh (7th August 2012)

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    Dos_Box's Avatar
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    Any other local interference from neighbours wi-fi or local businesses with uncertified wireless equipment? (It does happen)

    inSSIDer – Discover The Wi-Fi Around You | MetaGeek

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    sparkeh (7th August 2012)

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    plexer's Avatar
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    I have exactly this on the Satellite Pro we recently bought, has been fine for months but just lately it drives me crazy dropping the wireless connection all the time.

    8188CE wireless nic I believe it is I updated to latest driver yesterday and seems slightly better possibly.

    My phone is permanently connected to the wireless and never drops the connection like this laptop.

    Ben

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    sparkeh (7th August 2012)

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    Dos_Box's Avatar
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    One I'd forgotten about. If the wireless card has power/transmit options, try dropping it from high/maximum (usually the default) to medium. You can find these in it the wireless NIC properties in device manager, often under a tab marked 'Advanced'.

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    sparkeh (7th August 2012)

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    mac_shinobi's Avatar
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    Quote Originally Posted by Dos_Box View Post
    One I'd forgotten about. If the wireless card has power/transmit options, try dropping it from high/maximum (usually the default) to medium. You can find these in it the wireless NIC properties in device manager, often under a tab marked 'Advanced'.
    Disable the power management options on the NIC itself and is there any other power management software on the laptop that may have an option with regards to power management on the NIC / Anything in the control panel for NIC's, I know sometimes the broadcom or others add a control panel item ?

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    sparkeh (7th August 2012)

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    sparkeh's Avatar
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    Awesome stuff so far guys, thanks!

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    One other thing to try is dropping the router down to 802.11 b/g speeds.. I had similar probs with older (4-5 yr old) laptop when I got the new virgin connection here.. Kept dropping out, reigned the router back from .11n speeds to .11b/g and suddenly everything working fine..!!

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    sparkeh (7th August 2012)

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    I had similar weird issues with our Virgin Superhub and it turns out there was a bug in the firmware. It has since been corrected but it shows up very strangely. That being said, definitely disable power management on the NIC and try updating the wireless tools. IIRC the Toshiba tools are a bit pants.

    We also have issues with band - if you have it on 5GHz some older drivers really hate it. We had to drop ours back down to 2.4Ghz because of compatibility issues with LeBoyfriend's laptop.

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    mac_shinobi (7th August 2012)

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    mac_shinobi's Avatar
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    Quote Originally Posted by Thesweeney View Post
    One other thing to try is dropping the router down to 802.11 b/g speeds.. I had similar probs with older (4-5 yr old) laptop when I got the new virgin connection here.. Kept dropping out, reigned the router back from .11n speeds to .11b/g and suddenly everything working fine..!!
    The virgin media router aka superhub are pants. Got mine in modem mode with my own router attached, works great.

    I tried

    * Adjusting the speed from .11n to b/g speeds
    * Tried different encryption methods
    etc

    The best way of adjusting settings I found at least on the virgin media superhub was to use the WEB GUI , remote on and adjust whichever settings you wanted, apply them, wait 30 seconds for them to be applied and then log off of the router, power cycle the router , give it a few mins to load everything etc and then try again.

    Also does it make any difference if it is a hidden SSID or a broadcasted SSID ?

    or as per @AMLightfoot's suggestion - update the routers firmware if this is possible
    Last edited by mac_shinobi; 7th August 2012 at 12:24 PM.

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    AMLightfoot's Avatar
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    Quote Originally Posted by mac_shinobi View Post
    The virgin media router aka superhub are pants. Got mine in modem mode with my own router attached, works great.
    Indeed. I plan to do exactly that when we've finished decorating. Until then I only want to worry about 1 device, not two! lol

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    mac_shinobi (7th August 2012)

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    +100000 for the power management. Happens all the time. Check the BIOS settings even, that's tripped me up beyond the power management in the software. I've seen 3rd party power management such as lenovo crap do it before, but there's also a setting on the device in device manager which is something along the lines of allow power management to control this device. Turn that off saves you going through everything else. I think that might have been mentioned but I've only skimmed the thread as i'm sleepy.

    Mic

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