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General Chat Thread, BT Outage in General; Fail over kicked in and brought up the second line. Never noticed a thing :P...
  1. #16

    Geoff's Avatar
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    Fail over kicked in and brought up the second line. Never noticed a thing :P

  2. #17

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    Quote Originally Posted by Geoff View Post
    Fail over kicked in and brought up the second line. Never noticed a thing :P
    Did your router not alert you to the failure condition? :P

  3. #18

    Geoff's Avatar
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    Only when two providers go down.

  4. #19

    SYNACK's Avatar
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    Quote Originally Posted by Geoff View Post
    Only when two providers go down.
    Then how do you know to yell at ISP X to get their link back up incase ISP Y drops out?

  5. #20

    Geoff's Avatar
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    We get cash back as part of the SLA for outages. So that never happens.

  6. #21

    SYNACK's Avatar
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    Ah, quality internet. I have heard of it, but only in stories

  7. #22

    glennda's Avatar
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    Quote Originally Posted by Geoff View Post
    Fail over kicked in and brought up the second line. Never noticed a thing :P
    Some of my clients who where affected are 5 people in a front room type businesses - all our large customers are not silly enough to use BT. I just got a flurry for phonecalls from various sites and lots of emails telling me agents where unable to be contacted on our monitoring system.

  8. #23

    Geoff's Avatar
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    Quote Originally Posted by SYNACK View Post
    Ah, quality internet. I have heard of it, but only in stories
    For £2500/month I should hope so.

  9. #24

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    Quote Originally Posted by Geoff View Post
    We get cash back as part of the SLA for outages. So that never happens.
    We have had to claim against BT SLA's a couple of times.

    The last one was when we were opening our new building, a OpenReach sub contractor was rodding a duct to try and get the copper lines into the new building. Instead they rodded right through our inter site fiber... Nedless to say OReach had to come out, sort the fiber and finish the copper job themeself Outage started at 13:30... And I waved goodbye to the OR engineer at 7:50PM.

    Rob

  10. #25

    Geoff's Avatar
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    Quote Originally Posted by glennda View Post
    Some of my clients who where affected are 5 people in a front room type businesses - all our large customers are not silly enough to use BT. I just got a flurry for phonecalls from various sites and lots of emails telling me agents where unable to be contacted on our monitoring system.
    Who do they use in lieu of BT then?

  11. #26

    glennda's Avatar
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    Quote Originally Posted by Geoff View Post
    Who do they use in lieu of BT then?
    well BT openreach as they cannot use help that!! but we are a zen partner so tend to use them where available.

  12. #27

    Geoff's Avatar
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    Quote Originally Posted by glennda View Post
    well BT openreach as they cannot use help that!! but we are a zen partner so tend to use them where available.
    As so you are still relying on the BT network via a 3rd party reselling BT wholesale. Rather than using another network (TalkTalk, C&W, Virgin, etc)?

  13. #28

    glennda's Avatar
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    Quote Originally Posted by Geoff View Post
    As so you are still relying on the BT network via a 3rd party reselling BT wholesale. Rather than using another network (TalkTalk, C&W, Virgin, etc)?
    Zen use there own infrastructure at the back end I believe. Only resell when they don't have a presence in the local exchange - where my office has a presence in the local exchange.

    If i do trace out i never touch the BT network.

  14. #29
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    We're having more Internet problems. This time, BT's web site says it is because of the adverse weather conditions!

  15. #30

    glennda's Avatar
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    Quote Originally Posted by enjay View Post
    We're having more Internet problems. This time, BT's web site says it is because of the adverse weather conditions!
    Oh no the waterproof cables got wet... or the exchanges flooded



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