How do your staff stay in contact with technicians & network manager in school?
Do you use simple facilities, like email, telephones on the desk, or have you more advanced technologies, like DECT phones, WiFi phones, use smartphones, Skype, tablets etc etc?
I am looking at replacing a phone system & got prices for Wifi handsets, they come out at around £500 each by the time you have paid for licences, handsets etc. It seems like a lot so I wondered if there were better/cheaper ways of keeping in contaact with staff as they move around the school?
email and desk phone.
Physical activity aka walking and using voice.
Failing that we have a desk phone each, a school mobile each and email and helpdesk on the mobiles.
Helpdesk (via email), or more urgent things by phone or coming and talking to us.
Stopping us in the corridor is a no-no, as we simply end up missing things.
Emails/Phone - we have Lync 2010 as our phone system and have set it up so that any calls to our DDI get sent onto our mobiles as well.
Blackberry, they can email or call me
Helpdesk, Deskphones and EMail. Me and the IT manager have school mobiles. I also use a netbook around the school.
One thing we find helps make things more manageable is that we don't have our own phone extensions. It stops users trying to direct problems at particular members of the team or trying to report them several times to different people.
Mobile, email, verbally
School is too small for a helpdesk, and also small enough that being stopped in the corridor is not too much of a problem (even so, staff usually offer to email what they've just asked, because they know I forget!)
We get stopped in the corridor but i will always tell them to email me becuase 9 times out of 10 i will forget, some of the staff know this well though now.
Thanks for all who responded. WiFi phones seemed a good idea until I saw the price. I think we will stick to the way we do things now, much the same as everyone else does
We use school issued mobiles now, but basic walky talky did the job in my last school. Cheap too!
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