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General Chat Thread, Communications with ICT staff in school - how do you do it? in General; How do your staff stay in contact with technicians & network manager in school? Do you use simple facilities, like ...
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    broc's Avatar
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    Communications with ICT staff in school - how do you do it?

    How do your staff stay in contact with technicians & network manager in school?


    Do you use simple facilities, like email, telephones on the desk, or have you more advanced technologies, like DECT phones, WiFi phones, use smartphones, Skype, tablets etc etc?


    I am looking at replacing a phone system & got prices for Wifi handsets, they come out at around 500 each by the time you have paid for licences, handsets etc. It seems like a lot so I wondered if there were better/cheaper ways of keeping in contaact with staff as they move around the school?

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    Pyroman's Avatar
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    mobiles

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    broc (20th June 2012)

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    EvLPhenom's Avatar
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    email and desk phone.

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    X-13's Avatar
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    Quote Originally Posted by broc View Post
    How do your staff stay in contact with technicians & network manager in school?
    They don't.

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    broc (20th June 2012)

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    HMCTech's Avatar
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    Physical activity aka walking and using voice.

    Failing that we have a desk phone each, a school mobile each and email and helpdesk on the mobiles.

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    broc (20th June 2012)

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    Helpdesk (via email), or more urgent things by phone or coming and talking to us.

    Stopping us in the corridor is a no-no, as we simply end up missing things.

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    broc (20th June 2012)

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    Emails/Phone - we have Lync 2010 as our phone system and have set it up so that any calls to our DDI get sent onto our mobiles as well.

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    Blackberry, they can email or call me

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    Quote Originally Posted by Danp View Post
    Blackberry, they can email or call me
    I get emails on my Windows Phone as well

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    Helpdesk, Deskphones and EMail. Me and the IT manager have school mobiles. I also use a netbook around the school.

    One thing we find helps make things more manageable is that we don't have our own phone extensions. It stops users trying to direct problems at particular members of the team or trying to report them several times to different people.

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    Mobile, email, verbally
    School is too small for a helpdesk, and also small enough that being stopped in the corridor is not too much of a problem (even so, staff usually offer to email what they've just asked, because they know I forget!)

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    EvLPhenom's Avatar
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    We get stopped in the corridor but i will always tell them to email me becuase 9 times out of 10 i will forget, some of the staff know this well though now.

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    broc's Avatar
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    Thanks for all who responded. WiFi phones seemed a good idea until I saw the price. I think we will stick to the way we do things now, much the same as everyone else does

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    We use school issued mobiles now, but basic walky talky did the job in my last school. Cheap too!

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    If you've got a site-wide wireless network 3CX for Android is pretty good:

    Free VoIP Phone Software for Windows, Android, iPhone

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