+ Post New Thread
Page 1 of 3 123 LastLast
Results 1 to 15 of 33
General Chat Thread, What ticketing system/ it call logger do you use? in General; We are currently using an in-house system that works wonders but we need additional features and dont have the time ...
  1. #1
    gibbo_ap's Avatar
    Join Date
    Nov 2007
    Location
    Staffs, UK
    Posts
    937
    Thank Post
    233
    Thanked 81 Times in 64 Posts
    Rep Power
    36

    What ticketing system/ it call logger do you use?

    We are currently using an in-house system that works wonders but we need additional features and dont have the time to develop them.

    login with AD credentials
    assign to tech
    reporting
    email alerts
    prioritisation of calls
    easy to use interface
    assign to agency (ie call passed to 3rd party)
    add locations manually
    close to either manual or set reason (ie no fault found/turned off and on again/misc - resolution below)

    we dont mind if it isnt free but recommendations appreciated!

  2. #2

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    7,121
    Thank Post
    403
    Thanked 619 Times in 566 Posts
    Rep Power
    180

  3. #3
    carvjo's Avatar
    Join Date
    Mar 2010
    Location
    Oxford
    Posts
    195
    Thank Post
    12
    Thanked 39 Times in 34 Posts
    Rep Power
    21
    we use adventnet manageengine servicedesk plus - very good - not cheap.. but it does exactly what we need and should meet most of your needs..

  4. #4

    sparkeh's Avatar
    Join Date
    May 2007
    Posts
    6,736
    Thank Post
    1,272
    Thanked 1,645 Times in 1,101 Posts
    Blog Entries
    22
    Rep Power
    505

  5. #5
    Trapper's Avatar
    Join Date
    Apr 2007
    Location
    Birmingham
    Posts
    1,158
    Thank Post
    73
    Thanked 140 Times in 113 Posts
    Rep Power
    91
    +1 for Spiceworks. Free and does what it says on the tin.

  6. #6
    ButterflyMoon's Avatar
    Join Date
    Feb 2008
    Location
    Inside my own head
    Posts
    708
    Thank Post
    969
    Thanked 172 Times in 151 Posts
    Rep Power
    61
    Another for Spiceworks here

  7. #7

    localzuk's Avatar
    Join Date
    Dec 2006
    Location
    Minehead
    Posts
    17,652
    Thank Post
    516
    Thanked 2,443 Times in 1,891 Posts
    Blog Entries
    24
    Rep Power
    831
    Spiceworks here. It does most of what we want, but could do with a few improvements (tracking custom data could be better).

  8. #8

    Join Date
    Feb 2012
    Location
    Pontefract
    Posts
    35
    Thank Post
    6
    Thanked 6 Times in 5 Posts
    Rep Power
    7
    Dell / Kace Kbox 1000 not cheap but its a lot more than just a helpdesk system.

  9. #9
    joe90bass's Avatar
    Join Date
    Oct 2007
    Location
    S Wales
    Posts
    1,349
    Thank Post
    322
    Thanked 107 Times in 96 Posts
    Rep Power
    50
    another +1 for Spiceworks here.

  10. #10

    Join Date
    Oct 2009
    Location
    Oldham, Lancs
    Posts
    34
    Thank Post
    1
    Thanked 7 Times in 6 Posts
    Rep Power
    11
    +1 for Spiceworks here too.

    Couldn't live without it.

  11. #11

    Join Date
    Nov 2011
    Posts
    56
    Thank Post
    1
    Thanked 9 Times in 7 Posts
    Rep Power
    22
    We use Dell KACE.

  12. #12

    Oaktech's Avatar
    Join Date
    Jul 2011
    Location
    Bournemouth
    Posts
    2,776
    Thank Post
    764
    Thanked 541 Times in 424 Posts
    Rep Power
    259
    We use Gabi, she's our helpdesk lady and keeps a spreadsheet and tells us who to fix first. So far it's the most flexible and comprehensive system i've used!

  13. #13

    Join Date
    Jan 2010
    Posts
    105
    Thank Post
    2
    Thanked 17 Times in 17 Posts
    Rep Power
    12
    +1 for Spiceworks
    I just wish that there was more granularity in the admin levels rather than just Helpdesk Admin or Full Admin. Apart from that I love it.

  14. #14

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    15,843
    Thank Post
    876
    Thanked 1,679 Times in 1,459 Posts
    Blog Entries
    12
    Rep Power
    444
    Quote Originally Posted by jtotheb View Post
    +1 for Spiceworks
    I just wish that there was more granularity in the admin levels rather than just Helpdesk Admin or Full Admin. Apart from that I love it.
    Thats my disapointment as well.

  15. #15

    Join Date
    Jun 2009
    Location
    North
    Posts
    114
    Thank Post
    28
    Thanked 17 Times in 17 Posts
    Rep Power
    15
    Spiceworks does the job

SHARE:
+ Post New Thread
Page 1 of 3 123 LastLast

Similar Threads

  1. What MIS Systems Do You Use In USA
    By russdev in forum US MIS Software
    Replies: 10
    Last Post: 19th March 2012, 05:11 AM
  2. Replies: 42
    Last Post: 6th May 2010, 02:50 PM
  3. Call management Systems, what do you use?
    By ashleyrobinson in forum General Chat
    Replies: 1
    Last Post: 10th January 2008, 09:05 PM
  4. Replies: 6
    Last Post: 20th March 2007, 09:19 AM
  5. what kind of microsoft software licencing do you use
    By in forum How do you do....it?
    Replies: 6
    Last Post: 10th March 2007, 02:53 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •