General Chat Thread, What ticketing system/ it call logger do you use? in General; We are currently using an in-house system that works wonders but we need additional features and dont have the time ...
18th June 2012, 12:06 PM #1
What ticketing system/ it call logger do you use?
We are currently using an in-house system that works wonders but we need additional features and dont have the time to develop them.
login with AD credentials
assign to tech
prioritisation of calls
easy to use interface
assign to agency (ie call passed to 3rd party)
add locations manually
close to either manual or set reason (ie no fault found/turned off and on again/misc - resolution below)
we dont mind if it isnt free but recommendations appreciated!
18th June 2012, 12:16 PM #2
18th June 2012, 12:18 PM #3
we use adventnet manageengine servicedesk plus - very good - not cheap.. but it does exactly what we need and should meet most of your needs..
18th June 2012, 12:23 PM #4
18th June 2012, 01:14 PM #5
+1 for Spiceworks. Free and does what it says on the tin.
18th June 2012, 01:20 PM #6
Another for Spiceworks here
18th June 2012, 01:22 PM #7
Spiceworks here. It does most of what we want, but could do with a few improvements (tracking custom data could be better).
18th June 2012, 01:56 PM #8
- Rep Power
Dell / Kace Kbox 1000 not cheap but its a lot more than just a helpdesk system.
18th June 2012, 01:58 PM #9
another +1 for Spiceworks here.
18th June 2012, 01:59 PM #10
- Rep Power
+1 for Spiceworks here too.
Couldn't live without it.
18th June 2012, 02:54 PM #11
18th June 2012, 02:56 PM #12
We use Gabi, she's our helpdesk lady and keeps a spreadsheet and tells us who to fix first. So far it's the most flexible and comprehensive system i've used!
18th June 2012, 03:14 PM #13
- Rep Power
+1 for Spiceworks
I just wish that there was more granularity in the admin levels rather than just Helpdesk Admin or Full Admin. Apart from that I love it.
18th June 2012, 03:15 PM #14
Thats my disapointment as well.
Originally Posted by jtotheb
18th June 2012, 03:18 PM #15
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