We are currently using an in-house system that works wonders but we need additional features and dont have the time to develop them.
login with AD credentials
assign to tech
prioritisation of calls
easy to use interface
assign to agency (ie call passed to 3rd party)
add locations manually
close to either manual or set reason (ie no fault found/turned off and on again/misc - resolution below)
we dont mind if it isnt free but recommendations appreciated!
we use adventnet manageengine servicedesk plus - very good - not cheap.. but it does exactly what we need and should meet most of your needs..
+1 for Spiceworks. Free and does what it says on the tin.
Another for Spiceworks here
Spiceworks here. It does most of what we want, but could do with a few improvements (tracking custom data could be better).
Dell / Kace Kbox 1000 not cheap but its a lot more than just a helpdesk system.
another +1 for Spiceworks here.
+1 for Spiceworks here too.
Couldn't live without it.
We use Dell KACE.
We use Gabi, she's our helpdesk lady and keeps a spreadsheet and tells us who to fix first. So far it's the most flexible and comprehensive system i've used!
+1 for Spiceworks
I just wish that there was more granularity in the admin levels rather than just Helpdesk Admin or Full Admin. Apart from that I love it.
Spiceworks does the job
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