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General Chat Thread, What ticketing system/ it call logger do you use? in General; Is Spiceworks still dog slow?...
  1. #16

    Edu-IT's Avatar
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    Is Spiceworks still dog slow?

  2. #17

    sparkeh's Avatar
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    Quote Originally Posted by Edu-IT View Post
    Is Spiceworks still dog slow?
    No, well at least for us that problem was solved a long time ago.

  3. #18

    FN-GM's Avatar
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    Quote Originally Posted by Edu-IT View Post
    Is Spiceworks still dog slow?
    seems ok for us.

  4. #19

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    Quote Originally Posted by Edu-IT View Post
    Is Spiceworks still dog slow?
    Its only dog slow when you have it doing scans too often on a network that's quite large. If you have that set up, you want to throw it on something with significant processing power.

  5. #20
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    We use Sharepoint here:

    All tied in to AD and Exchange.
    Permission so Staff can add jobs.
    Can easily assign to any of us 3 IT Support Staff.
    Email alerts to any new jobs, Summary setup every friday as well.
    Easy to use (if our non IT literate staff can use it any one can).
    Easy to add extra fields/custom etc.
    Staff can add attachments.
    Able to set required fields E.g what Room they are in.
    Front screen setup to only show non completed jobs.
    All completed jobs can be arranged and checked/exported etc.
    The page is not visible on the tabs to students and if they manually type in the URL they will get access denied.
    All the options again can be customised.

    Works great for us, we are however waiting for Frog to improve their Form functions so we can transfer to Frog and scrap sharepoint.

  6. #21

    Sylv3r's Avatar
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    Help Desk Software, Live Chat Software and Customer Service Software - not cheap or free like spiceworks but it works for us.

  7. #22
    psbresner's Avatar
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    Spiceworks +1

  8. #23
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    Another +1 for Spiceworks. You wont go far wrong with this bit of FREE kit. Probably the best bit of Software you'll ever download.

  9. #24
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    Sharepoint here

  10. #25
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    I'm going to put a spanner in the works here and mention eStreamDesk. Not exactly to your specifications but I use it here because:
    It integrates itself with google apps, staff get a link to it straight from their email.
    You can use canned responses to prevent those tedious repetitive 'Have you tried...' emails
    Does have an API to enable AD integration/SSO using email field of AD

  11. #26
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    Just installed Spiceworks at two Academies I am doing work for at the moment. Can't fault it really. Free and does most things you would expect from a helpdesk - also some good management reporting ( non standard - look through the How To's )

  12. #27


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    Spiceworks here too, does everything we need and runs fine

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    spiceworks

  14. #29

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    Zendesk

  15. #30

    john's Avatar
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    Spiceworks for us and doing very well with it, I have even done a separate customised version with all scanning and most of the integration turned off for the Site Team and they are using it so its simple for staff and that is working well now which is good

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