Is Spiceworks still dog slow?
We use Sharepoint here:
All tied in to AD and Exchange.
Permission so Staff can add jobs.
Can easily assign to any of us 3 IT Support Staff.
Email alerts to any new jobs, Summary setup every friday as well.
Easy to use (if our non IT literate staff can use it any one can).
Easy to add extra fields/custom etc.
Staff can add attachments.
Able to set required fields E.g what Room they are in.
Front screen setup to only show non completed jobs.
All completed jobs can be arranged and checked/exported etc.
The page is not visible on the tabs to students and if they manually type in the URL they will get access denied.
All the options again can be customised.
Works great for us, we are however waiting for Frog to improve their Form functions so we can transfer to Frog and scrap sharepoint.
Another +1 for Spiceworks. You wont go far wrong with this bit of FREE kit. Probably the best bit of Software you'll ever download.
I'm going to put a spanner in the works here and mention eStreamDesk. Not exactly to your specifications but I use it here because:
It integrates itself with google apps, staff get a link to it straight from their email.
You can use canned responses to prevent those tedious repetitive 'Have you tried...' emails
Does have an API to enable AD integration/SSO using email field of AD
Just installed Spiceworks at two Academies I am doing work for at the moment. Can't fault it really. Free and does most things you would expect from a helpdesk - also some good management reporting ( non standard - look through the How To's )
Spiceworks here too, does everything we need and runs fine
Spiceworks for us and doing very well with it, I have even done a separate customised version with all scanning and most of the integration turned off for the Site Team and they are using it so its simple for staff and that is working well now which is good
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