+ Post New Thread
Page 2 of 3 FirstFirst 123 LastLast
Results 16 to 30 of 33
General Chat Thread, What ticketing system/ it call logger do you use? in General; Is Spiceworks still dog slow?...
  1. #16

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    7,460
    Thank Post
    409
    Thanked 672 Times in 614 Posts
    Rep Power
    192
    Is Spiceworks still dog slow?

  2. #17

    sparkeh's Avatar
    Join Date
    May 2007
    Posts
    7,231
    Thank Post
    1,446
    Thanked 1,859 Times in 1,252 Posts
    Blog Entries
    22
    Rep Power
    559
    Quote Originally Posted by Edu-IT View Post
    Is Spiceworks still dog slow?
    No, well at least for us that problem was solved a long time ago.

  3. #18

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    16,374
    Thank Post
    906
    Thanked 1,811 Times in 1,559 Posts
    Blog Entries
    12
    Rep Power
    468
    Quote Originally Posted by Edu-IT View Post
    Is Spiceworks still dog slow?
    seems ok for us.

  4. #19

    localzuk's Avatar
    Join Date
    Dec 2006
    Location
    Minehead
    Posts
    18,529
    Thank Post
    527
    Thanked 2,648 Times in 2,049 Posts
    Blog Entries
    24
    Rep Power
    925
    Quote Originally Posted by Edu-IT View Post
    Is Spiceworks still dog slow?
    Its only dog slow when you have it doing scans too often on a network that's quite large. If you have that set up, you want to throw it on something with significant processing power.

  5. #20
    mthomas08's Avatar
    Join Date
    Jun 2008
    Posts
    1,670
    Thank Post
    142
    Thanked 184 Times in 154 Posts
    Rep Power
    66
    We use Sharepoint here:

    All tied in to AD and Exchange.
    Permission so Staff can add jobs.
    Can easily assign to any of us 3 IT Support Staff.
    Email alerts to any new jobs, Summary setup every friday as well.
    Easy to use (if our non IT literate staff can use it any one can).
    Easy to add extra fields/custom etc.
    Staff can add attachments.
    Able to set required fields E.g what Room they are in.
    Front screen setup to only show non completed jobs.
    All completed jobs can be arranged and checked/exported etc.
    The page is not visible on the tabs to students and if they manually type in the URL they will get access denied.
    All the options again can be customised.

    Works great for us, we are however waiting for Frog to improve their Form functions so we can transfer to Frog and scrap sharepoint.

  6. #21

    Sylv3r's Avatar
    Join Date
    Jul 2005
    Location
    Co. Durham
    Posts
    3,268
    Thank Post
    380
    Thanked 388 Times in 343 Posts
    Rep Power
    150
    Help Desk Software, Live Chat Software and Customer Service Software - not cheap or free like spiceworks but it works for us.

  7. #22
    psbresner's Avatar
    Join Date
    Mar 2009
    Location
    Swansea
    Posts
    43
    Thank Post
    7
    Thanked 3 Times in 2 Posts
    Rep Power
    12
    Spiceworks +1

  8. #23
    Southey's Avatar
    Join Date
    Jan 2012
    Location
    Sheffield
    Posts
    2
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Another +1 for Spiceworks. You wont go far wrong with this bit of FREE kit. Probably the best bit of Software you'll ever download.

  9. #24
    gshaw's Avatar
    Join Date
    Sep 2007
    Location
    Essex
    Posts
    2,726
    Thank Post
    176
    Thanked 229 Times in 211 Posts
    Rep Power
    69
    Sharepoint here

  10. #25
    cromertech's Avatar
    Join Date
    Dec 2007
    Location
    Cromer by the coast
    Posts
    731
    Thank Post
    177
    Thanked 109 Times in 97 Posts
    Rep Power
    55
    I'm going to put a spanner in the works here and mention eStreamDesk. Not exactly to your specifications but I use it here because:
    It integrates itself with google apps, staff get a link to it straight from their email.
    You can use canned responses to prevent those tedious repetitive 'Have you tried...' emails
    Does have an API to enable AD integration/SSO using email field of AD

  11. #26
    vyperz's Avatar
    Join Date
    Mar 2012
    Location
    East Sussex
    Posts
    40
    Thank Post
    0
    Thanked 8 Times in 8 Posts
    Rep Power
    7
    Just installed Spiceworks at two Academies I am doing work for at the moment. Can't fault it really. Free and does most things you would expect from a helpdesk - also some good management reporting ( non standard - look through the How To's )

  12. #27


    Join Date
    Jul 2007
    Location
    USA
    Posts
    1,163
    Thank Post
    60
    Thanked 187 Times in 112 Posts
    Rep Power
    177
    Spiceworks here too, does everything we need and runs fine

  13. #28

    Join Date
    Mar 2010
    Location
    Leeds
    Posts
    439
    Thank Post
    90
    Thanked 48 Times in 43 Posts
    Rep Power
    18
    spiceworks

  14. #29

    Join Date
    Mar 2010
    Posts
    224
    Thank Post
    34
    Thanked 39 Times in 35 Posts
    Rep Power
    17
    Zendesk

  15. #30

    john's Avatar
    Join Date
    Sep 2005
    Location
    London
    Posts
    10,447
    Thank Post
    1,537
    Thanked 1,069 Times in 934 Posts
    Rep Power
    305
    Spiceworks for us and doing very well with it, I have even done a separate customised version with all scanning and most of the integration turned off for the Site Team and they are using it so its simple for staff and that is working well now which is good



SHARE:
+ Post New Thread
Page 2 of 3 FirstFirst 123 LastLast

Similar Threads

  1. What MIS Systems Do You Use In USA
    By russdev in forum US MIS Software
    Replies: 10
    Last Post: 19th March 2012, 06:11 AM
  2. Replies: 42
    Last Post: 6th May 2010, 03:50 PM
  3. Call management Systems, what do you use?
    By ashleyrobinson in forum General Chat
    Replies: 1
    Last Post: 10th January 2008, 10:05 PM
  4. Replies: 6
    Last Post: 20th March 2007, 10:19 AM
  5. what kind of microsoft software licencing do you use
    By in forum How do you do....it?
    Replies: 6
    Last Post: 10th March 2007, 03:53 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •