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General Chat Thread, Classic IT Support 'types'.... in General; Originally Posted by SimpleSi OK - what we need is a Google Spreadsheet, with the Titles across the top , ...
  1. #31

    sonofsanta's Avatar
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    Quote Originally Posted by SimpleSi View Post
    OK - what we need is a Google Spreadsheet, with the Titles across the top , description in 2nd row and then each Edugeek sticks the percentages of each trait they admit to

    Idea? Yes/No (Just hit thanks button and if I get more than 20 I'll knock one up)

    Si
    If you just want more rep points, just say

  2. #32

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    Damm - you've seen through my cunning plan!

  3. #33

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    The rep point hunter
    See @SimpleSi

  4. Thanks to elsiegee40 from:

    Oaktech (14th June 2012)

  5. #34
    gill's Avatar
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    Quote Originally Posted by SYNACK View Post
    I've never actually met a female IT tech, have heard of them and talked to a few on here but have never actually encountered one in real life. It would be a bit of a black swan event for me to actually meet one so my Terminator HUD would be unlikely to flag one. Not from any sexist standpoint, just from a rarity standpoint.
    There are two of us here! It's the tidiest IT office in the world!

  6. #35

    sonofsanta's Avatar
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    Quote Originally Posted by gill View Post
    There are two of us here! It's the tidiest IT office in the world!
    Lucky swine, with 2 of 4 techs being female in this office it was constantly a tip. Although that may just be that I am that powerful a force for mess.

  7. #36

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    Quote Originally Posted by Rydra View Post
    The Catch 22

    This techie has worked in the industry for a good few years, and is now pretty good at what he does. Most things are fixed in record time, and anything that isn't is more likely to do with prioritisation than because of lack of knowledge/ability. He can do most things despite not having the certificates to prove it, and as a result finds it hard to obtain the training, either because work dont see the need, he can't afford it, or see's them as a waste of time since they really can do it already.
    A thankless individual, he is under-appreciated in general, as people are used to him being able to accomplish almost any task. He is stuck in the rut of employment; where he's too good at what he does where he is, therefore everything works and he is mostly getting bored with the daily tasks and sporadic projects, compared to a lesser-experienced body who would still struggle to keep things running as smoothly, and therefore be (or at least appear) busier.
    This techie will either one day get a lucky break and move onto some new exciting role within IT, or give it all up to become a Bottanist.
    I think I'm somewhere between this, the re-tred and the bofh - the last one not defined here yet but, well, I think we all know.

  8. #37

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    Quote Originally Posted by spookyspoof View Post
    The Overlooked Techie...

    Nomally the female of the tech support team, who even though will know the solution and willing to give advice and help out, is generally 'overlooked' due to being female. Luckily this doesn't happen much nowadays but have had plenty of experience of this with phone support and other support roles, where the end user would like to talk to a 'real' technician or some who knows what they're talking about. These users are generally older and of a generation that believe that females should be at home rearing children!!

    sorry rant over.....
    Oh yes, I've been here! I've lost count of the number of time people assume I'm and administrator and ask to be put through to an engineer because I'm a woman... Drives me nuts!

    I'm not sure I fit into any of these stereotypes at the moment. Although I do posses the following qualities:

    - Rare female techy and often overlooked
    - Moderate interest in techy things and gamer of MMOs
    - User baiter of outstanding talent. Knowledge is power and knowledge of service level agreements and company IT policies is power over users! Feel my wrath lowly peons for I wield the Stave of Password-complexity-policy and wear the Robes of Change-and-configuration-management-policy-won't-allow-this (did I mention I'm an MMO gamer?) It must be said that I don't get to wield these powers so much these days in the second line role, but I do have some fond memories of first line support...
    - Moderately technical and can baffle ordinary peons but cannot last in an allout nerd-fest. Greater interest in ITIL policy and process management (see above)
    - Prolific supporter of the 'help yourself' approach - I'd rather send a lengthy set of instructions as the small piece of optimism still alive in me hopes that the end user will refer back to this when said issue occurs again. This is foolish, I know, but still.
    - Sponge - I learn fast and absorb knowledge like a sponge meaning I pick up new tech and complex concepts really fast. Also means I must always push myself to learn and understand new things or I become bored.

    I'm sure I'll think of more.

  9. #38

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    The 'surprised you don't know'

    This particular specimen is often the source of much entertainment and guaranteed to generate sarcastic replies in return. To be fair, he's not always a 'know all' and admits to his own limitations. But this guy will almost get into a state of distress when you put your hand up to not knowing (usually the following) technologies:

    "What do you mean you don't know scripting? All good IT people know that"

    "What? You don't know anything about SQL?"

    "Come on! You need to know exchange like the back of your hand"

    Its usually those three, all of which are considered a bit 'specialist' by most general support people. However, unlike the 'know all' who if he does know will simply fix it without bothering to explain to you what he did, the 'SYDK' will usually at least attempt to run through it with you and ensure its documented.

  10. #39
    ijk
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    Quote Originally Posted by NikChillin View Post
    knows they can generally 'google' it otherwise.
    A key skill - I don't know the answer to that question, but I can find out.

  11. #40
    ijk
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    Quote Originally Posted by spookyspoof View Post
    The Overlooked Techie...

    Nomally the female of the tech support team, who even though will know the solution and willing to give advice and help out, is generally 'overlooked' due to being female. Luckily this doesn't happen much nowadays but have had plenty of experience of this with phone support and other support roles, where the end user would like to talk to a 'real' technician or some who knows what they're talking about. These users are generally older and of a generation that believe that females should be at home rearing children!!

    sorry rant over.....
    I keep doing this to the woman behind the desk at the garage I use and each time I do it I hate myself more and more. Which is exactly what I deserve.
    Last edited by ijk; 26th September 2012 at 11:31 PM. Reason: idiocy

  12. #41
    ijk
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    Quote Originally Posted by Rydra View Post
    pretty good at what he does.
    pretty good at what they do
    shurely, Ed. Ref the overlooked tech above.

  13. #42
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    you all missed one , i think the two titles explain themselves

    "The Rebooter"

    This indivual eitehr restarts the device and hope it works or turns it off and then on again and hope for the best.

    if this dont work then they will have the new title of "The wipe and loader"

  14. #43

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    A recent conversation on another thread has led to the addition of another tongue in cheek fine specimen:

    The Two Foot Diver

    More commonly recognised as the techie who dives into every new bit of technology with both feet regardless of whether its any good or not. As soon as a new release of windows comes out (having already spent months on the beta version), there he is, rolling it out en masse to the network and then usually getting loads of grief in return thanks to the fact its probably broken half the applications. Tells everyone they should be grateful because they've got the latest kit even quoting "You should feel lucky to have Windows 8, the MoD and NHS are still using XP". But is often found backtracking and desperately searching for backups of those old Windows XP/7 disk images that he cleared off the server in the name of procurement.
    Last edited by superatticman; 20th June 2013 at 02:12 PM.

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    He of unrealistic expectations:

    - Someone who has unrealistic expectations of the performance of a device or software and is unaware of or chooses to ignore known limitations. Most commonly seen employing VM hosts.

    - "What do you mean a single quad core processor with 4GB of RAM can't handle 10 live server VMs and a VM host OS? That is outrageous and unacceptable! The slow performance of my VMs are nothing to do with the spec of this system, it's brand new top spec. It must be your fault!"

    - "What do you mean that 500GB isn't enough space for 2500 roaming user profiles?"

    - "We only need a 10Meg line..."

  16. #45
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    The Wanderer

    This guy - knows it all. No, really. He was never born - he was the result of a mish-mash of Encarta, the Matrix and a few dodgy Command Lines.
    If you ever have a problem, he knows the reason for it, what you should have done to fix it, and how to prevent it in the future.

    The only problem is that he/she/it was born with a 6th sense - which is to predict the exact time when a problem will occur and to flee the scene and not be able to answer phone calls/texts/emails.

    So ultimately, you get landed with the job and after much troubleshooting and a long lengthy fix to resolve the problem, a vibe is sent out. Much alike a high-pitched whistle to dogs - this call snaps the Wanderer out of his/her/it's trance and they then retreat back to their lair and then proceed to tell you what you should have done.
    Last edited by happymeal; 20th June 2013 at 03:27 PM. Reason: grrr - forgot <b> and </b> doesn't make it go all [B]BOLD[/B]

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