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General Chat Thread, Google Apps For Education - A human contact in General; Does anyone have a real live human contact for google apps for education? Im waiting for my account to be ...
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    CHR1S's Avatar
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    Google Apps For Education - A human contact

    Does anyone have a real live human contact for google apps for education?

    Im waiting for my account to be upgraded from the standard, 5 weeks and counting, and have yet to receive a single email despite several requests left on their web form!

    Thanks

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    AngryTechnician's Avatar
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    You only get telephone support via a PIN that is specific to your account, and they won't discuss any other account (pending or otherwise) unless you have the PIN. They also aren't especially knowledgeable anyway in my experience.

    My advice is to submit the request from scratch again. I have heard of them getting lost.

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    CHR1S (22nd May 2012)

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    Also have a look around for some of the Google Certified Trainers / Google Certified Teachers too ... if you are working with them to help get your school on to GApps for Edu then they can help get things moving.

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    CHR1S's Avatar
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    I found a post in a group where an Google official would look into "lost" applications.
    Its not had a reply for a few months but ill give it a try,

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    Why are you upgrading? Would it not be better to apply for a new domain registered under the school domain (.sch.uk)

    I have only had very good dealings with the help system. Most problems have been fixed with in a few hours, but that was using the apps for edu help

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    Quote Originally Posted by AngryTechnician View Post
    You only get telephone support via a PIN that is specific to your account, and they won't discuss any other account (pending or otherwise) unless you have the PIN. They also aren't especially knowledgeable anyway in my experience.
    They put me through straight to an engineer when I called them!

    We did have a problem once when we managed to lock ourselves out of our admin account and they fixed it over the phone without needing the PIN.
    The contact details are:

    Estimated response time: Within minutes
    Local:0845 600 0278 (United Kingdom)
    Global:+44 207 881 4790 (United Kingdom)
    Global:+1 404 978 9282 (United States)

  9. 2 Thanks to CyberNerd:

    CHR1S (22nd May 2012), DocHouse (30th May 2012)

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    CHR1S's Avatar
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    Quote Originally Posted by edutech4schools View Post
    Why are you upgrading? Would it not be better to apply for a new domain registered under the school domain (.sch.uk)

    I have only had very good dealings with the help system. Most problems have been fixed with in a few hours, but that was using the apps for edu help
    I don't get what your implying? You apply to upgrade your standard 10 user or (Business Trial) to the education version.

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    CHR1S's Avatar
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    Quote Originally Posted by CyberNerd View Post
    They put me through straight to an engineer when I called them!

    We did have a problem once when we managed to lock ourselves out of our admin account and they fixed it over the phone without needing the PIN.
    The contact details are:

    Estimated response time: Within minutes
    Local:0845 600 0278 (United Kingdom)
    Global:+44 207 881 4790 (United Kingdom)
    Global:+1 404 978 9282 (United States)
    Didnt work, asked for pin then hung up on me. Dont have a pin because our account isnt upgraded .... and the cycle continues lol!

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    Quote Originally Posted by CHR1S View Post
    Didnt work, asked for pin then hung up on me. Dont have a pin because our account isnt upgraded .... and the cycle continues lol!
    doh.
    How about buying a single user account for £30 and usingthat PIN/ long shot?

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    I take it you tried here:
    Contact Us - Google Apps Help

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    CHR1S's Avatar
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    Ahaa, it seems the people who host our websites missed an MX record so mail forwarding was not working.

    Will get it fixed and re-apply.

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    I don't get what your implying? You apply to upgrade your standard 10 user or (Business Trial) to the education version.
    Just sign the school up from this page
    Google Apps for Education | Official Website

    I simply signed the school up from this page, no upgrade needed.

    EDIT: or have you done this and it's during this stage your stuck at????????
    Last edited by edutech4schools; 22nd May 2012 at 03:17 PM.

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    Yes, that's where I'm stuck, its sitting at 10 user standard package offering me a business upgrade only while I'm "waiting" for the education authorisation.

    If I start again I get the -
    Enter your domain name
    This domain has already been registered with Google Apps. Please contact your domain administrator for instructions on using Google Apps with this domain.

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    ok sorry for the confusion.

    Normally it should only take a few days to get full ED package.

    At one of my schools I had an issue with the DNS and needed some info from Google. I found an apps email address using google search and used that. They sorted me out that day. Sorry but I did not keep that email address as I have full phone support with the full ED package.

    If you want me to try and log a call for you tomorrow, pm me the details such as domain etc and I will give them a call.

  19. Thanks to edutech4schools from:

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    Just so you are all aware, Google do not mind another school calling the help desk on behalf of a school that does not have access to the full support system. They will also cc any other email addresses with the job updates.

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