+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 18
General Chat Thread, EU Warranty? in General; Does anyone have experience or knowledge of the statutory 2 year EU Warranty? Had 2 laptops both blow their back ...
  1. #1

    TechMonkey's Avatar
    Join Date
    Dec 2005
    Location
    South East
    Posts
    3,299
    Thank Post
    226
    Thanked 412 Times in 305 Posts
    Rep Power
    163

    EU Warranty?

    Does anyone have experience or knowledge of the statutory 2 year EU Warranty? Had 2 laptops both blow their back lights and I'm not impressed that they have lasted less than 18 months. Of course the company is sticking to "we have a one year warranty" when I remembered a hoohaa about Apple ignoring the 2 year warranty the EU forces. Is it enforced here? Is it even relevant?

  2. #2

    X-13's Avatar
    Join Date
    Jan 2011
    Location
    /dev/null
    Posts
    9,293
    Thank Post
    609
    Thanked 2,048 Times in 1,406 Posts
    Blog Entries
    19
    Rep Power
    871
    Quote Originally Posted by TechMonkey View Post
    Does anyone have experience or knowledge of the statutory 2 year EU Warranty? Had 2 laptops both blow their back lights and I'm not impressed that they have lasted less than 18 months. Of course the company is sticking to "we have a one year warranty" when I remembered a hoohaa about Apple ignoring the 2 year warranty the EU forces. Is it enforced here? Is it even relevant?
    I can't read through to check [so... damn... busy...]

    But this should help. [Providing I grabbed the right page...]

  3. Thanks to X-13 from:

    TechMonkey (27th April 2012)

  4. #3

    TechMonkey's Avatar
    Join Date
    Dec 2005
    Location
    South East
    Posts
    3,299
    Thank Post
    226
    Thanked 412 Times in 305 Posts
    Rep Power
    163
    Thanks, doesn't cover the EU statutory. I can't find anywhere that says whether it is in force here (which possibly implies it isn't) but there definitely is an EU directive

    --- A ha, same site, different area

    Did you know?The EU Guarantee Directive

    If you've heard of the EU law giving the right of a two year guarantee on goods, it isn't technically adopted in the UK. Here, rules actually trump the European Directive as we can challenge retailers for six years after purchase (five in Scotland). Yet if you're having problems getting goods dealt with within two years, mention of the rule could help you persuade sellers to replace faulty goods outside of the usual period; success is likely to depend on your negotiating skills, though.

  5. #4

    sonofsanta's Avatar
    Join Date
    Dec 2009
    Location
    Lincolnshire, UK
    Posts
    5,040
    Thank Post
    892
    Thanked 1,483 Times in 1,016 Posts
    Blog Entries
    47
    Rep Power
    648
    I used the EU thing recently to argue about an 18 month old GPU that wasn't stable at clock anymore (and won). Handy link provided by @localzuk here

  6. Thanks to sonofsanta from:

    TechMonkey (27th April 2012)

  7. #5


    Join Date
    Feb 2007
    Location
    51.403651, -0.515458
    Posts
    9,177
    Thank Post
    235
    Thanked 2,753 Times in 2,028 Posts
    Rep Power
    802
    Quote Originally Posted by TechMonkey View Post
    Of course the company is sticking to "we have a one year warranty" when I remembered a hoohaa about Apple ignoring the 2 year warranty the EU forces.
    Not sure if this helps?

    Apple products and the EU statutory warranty (via G+)

    By the looks of it, you are not going to be able to get your laptops repaired under warranty due to their age.

    In most EU member states, consumers may only claim for defects that were present on delivery. There are some exceptions including Czech Republic and Romania. The burden to prove that the defect existed on delivery generally shifts to the consumer after the expiry of a period of 6 months from date of delivery. Examples of countries where the burden of proof does not shift include Czech Republic, Portugal and Romania. Please contact your local European Consumer Centre for details of the position in your country.

  8. Thanks to Arthur from:

    TechMonkey (27th April 2012)

  9. #6

    JJonas's Avatar
    Join Date
    Jan 2008
    Location
    North Walsham, Norfolk
    Posts
    3,131
    Thank Post
    395
    Thanked 441 Times in 327 Posts
    Rep Power
    385

  10. Thanks to JJonas from:

    TechMonkey (27th April 2012)

  11. #7
    HaleStorm's Avatar
    Join Date
    Jun 2008
    Location
    Sheffield
    Posts
    1,032
    Thank Post
    89
    Thanked 164 Times in 144 Posts
    Rep Power
    93
    Im sure that Consumer Rights law states that a product must last "a reasonable amount of time" and i dont think 18months for a laptop screen is reasonable at all

  12. Thanks to HaleStorm from:

    TechMonkey (27th April 2012)

  13. #8

    X-13's Avatar
    Join Date
    Jan 2011
    Location
    /dev/null
    Posts
    9,293
    Thank Post
    609
    Thanked 2,048 Times in 1,406 Posts
    Blog Entries
    19
    Rep Power
    871
    Quote Originally Posted by HaleStorm View Post
    Im sure that Consumer Rights law states that a product must last "a reasonable amount of time" and i dont think 18months for a laptop screen is reasonable at all

    A "reasonable amount of time" is such a vague statement... I'm always worried the company will just turn round and say "X time is what we designed it to last".

  14. Thanks to X-13 from:

    TechMonkey (27th April 2012)

  15. #9

    sonofsanta's Avatar
    Join Date
    Dec 2009
    Location
    Lincolnshire, UK
    Posts
    5,040
    Thank Post
    892
    Thanked 1,483 Times in 1,016 Posts
    Blog Entries
    47
    Rep Power
    648
    Quote Originally Posted by HaleStorm View Post
    Im sure that Consumer Rights law states that a product must last "a reasonable amount of time" and i dont think 18months for a laptop screen is reasonable at all
    Under British Law, that reasonable amount is 6 years. The problem is that after 6 months, the onus shifts to the consumer to prove that the product was faulty, rather than the manufacturer having to prove it was because the product was misused/mishandled. Which can be a long, stressful and expensive process...

  16. Thanks to sonofsanta from:

    TechMonkey (27th April 2012)

  17. #10

    TechMonkey's Avatar
    Join Date
    Dec 2005
    Location
    South East
    Posts
    3,299
    Thank Post
    226
    Thanked 412 Times in 305 Posts
    Rep Power
    163
    Well I think having 2 identical laptops bought at the same time both having gone points to a defect rather than abuse. Issue now is to try and get customer services rather than delhi tech support scripts!!

    Thanks all

  18. #11

    X-13's Avatar
    Join Date
    Jan 2011
    Location
    /dev/null
    Posts
    9,293
    Thank Post
    609
    Thanked 2,048 Times in 1,406 Posts
    Blog Entries
    19
    Rep Power
    871
    Quote Originally Posted by TechMonkey View Post
    Well I think having 2 identical laptops bought at the same time both having gone points to a defect rather than abuse. Issue now is to try and get customer services rather than delhi tech support scripts!!

    Thanks all
    4 computers, same problem, 2 weeks... Still getting the run around.

  19. #12

    TechMonkey's Avatar
    Join Date
    Dec 2005
    Location
    South East
    Posts
    3,299
    Thank Post
    226
    Thanked 412 Times in 305 Posts
    Rep Power
    163
    It does seem to get muddied by the retailer passing you to the manufacturer and the manufacturer saying they will only deal with it if you pay, otherwise go speak to the retailer. Got the company to change scripts once I started speaking laws, but looks like next round is with the retailer..... Today looks to be a write off.

  20. #13

    X-13's Avatar
    Join Date
    Jan 2011
    Location
    /dev/null
    Posts
    9,293
    Thank Post
    609
    Thanked 2,048 Times in 1,406 Posts
    Blog Entries
    19
    Rep Power
    871
    Quote Originally Posted by TechMonkey View Post
    It does seem to get muddied by the retailer passing you to the manufacturer and the manufacturer saying they will only deal with it if you pay, otherwise go speak to the retailer. Got the company to change scripts once I started speaking laws, but looks like next round is with the retailer..... Today looks to be a write off.
    The thing is... The retailer IS the manufacturer. [In my case.]

    I'm trying not to say who it is... I've heard rumors of them reading things here and then trying to get Techs fired over it. [They don't like what you said, so they get onto your school and make out the problem is all your fault and you need to be fired.]

  21. #14

    TechMonkey's Avatar
    Join Date
    Dec 2005
    Location
    South East
    Posts
    3,299
    Thank Post
    226
    Thanked 412 Times in 305 Posts
    Rep Power
    163
    Ohhh dear. I haven't heard about that!! I'd be interested to know by PM. I think I can guess 2 possibilities, one more likely than the other.

    Our issue is with separate entities so I'm going to be playing telephone ping pong.

  22. #15

    X-13's Avatar
    Join Date
    Jan 2011
    Location
    /dev/null
    Posts
    9,293
    Thank Post
    609
    Thanked 2,048 Times in 1,406 Posts
    Blog Entries
    19
    Rep Power
    871
    Quote Originally Posted by TechMonkey View Post
    Ohhh dear. I haven't heard about that!! I'd be interested to know by PM. I think I can guess 2 possibilities, one more likely than the other.

    Our issue is with separate entities so I'm going to be playing telephone ping pong.

    I think the law says retailer is responsible.

    This should help with the ping pong.

  23. Thanks to X-13 from:

    TechMonkey (27th April 2012)

SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. Solved: HP Warranty Periods
    By Heebeejeebee in forum Hardware
    Replies: 10
    Last Post: 30th January 2009, 01:42 PM
  2. Replies: 10
    Last Post: 26th June 2008, 08:34 PM
  3. Replies: 1
    Last Post: 26th March 2007, 07:03 AM
  4. Microsoft heading for more EU fines
    By Geoff in forum IT News
    Replies: 0
    Last Post: 2nd March 2007, 09:34 AM
  5. Replies: 1
    Last Post: 18th October 2006, 11:00 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •